BMW of Sarasota - Service Center

Josh (customer care rep) ensured my vehicle received professional and quality care. He took additional steps to discuss up coming maintenance concerns as a preventative measure. professional and quality care. He took additional steps to discuss up coming maintenance concerns as a preventative measure. More

The dealership service department team were very professional and handled service to my vehicle perfectly. I am happy with the service provided. professional and handled service to my vehicle perfectly. I am happy with the service provided. More

Maria and her team are the best! !! Been going there for 20 years. They are all about customer service. !! Been going there for 20 years. They are all about customer service. More

Cameron took care of me and got me past the rental car line so I could get to my meeting on time. Thanks!!!!! line so I could get to my meeting on time. Thanks!!!!! More

Although I wasn't charged for service, my $1200 part was "lost" and I was lied to about it. I was given an appointment time, I wasn't contacted that my car wouldn't be worked on at the appointment time. Whe "lost" and I was lied to about it. I was given an appointment time, I wasn't contacted that my car wouldn't be worked on at the appointment time. When I called to see if my car was done, my call was not returned. When I called back, a manager told me the part wasn't in stock and that was why my car wasn't worked on. I told her that was 100% not true, that I worked with the parts department myself, paid for the part, and was told it was in stock. She then said I didn't let her finish and continued to make up a story about why my car wasn't worked on. I was then called back and told my car would be worked on the following morning for the 1 hour job. At 4:00 pm the next day, I had to call and ask if my car was done and was told they were just finishing it. When I picked up my car, nobody went over what was repaired or reviewed paperwork with me. Let me reiterate, I was not charged for service and I am still leaving a poor review.. I have never been treated like this at any other BMW dealership. I also own a Mercedes and never have I been treated like this at any of their dealerships. More

The best service that I’ve gotten in any dealership since I’ve owned a car. Greg is Tops, very compassionate, concerned, friendly, and most of all knowledgeable. He is there for the customer. I’ve owned a car. Greg is Tops, very compassionate, concerned, friendly, and most of all knowledgeable. He is there for the customer. More

I think you take on more work than you can handle. Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we sit there all day waiting for our car. More

Lucy was wonderful to work with. When calling back to Lucy, make sure you keep her direct number. Going through the main switch board does not work well. When calling back to Lucy, make sure you keep her direct number. Going through the main switch board does not work well. More

The service department is amazing. Always fair on price and clear on explaining what is wrong. Always fair on price and clear on explaining what is wrong. More