BMW of Shrewsbury - Service Center

I value that Theo is really great communicating with me before, during and after my car service appointments. before, during and after my car service appointments. More

Matt has been my service manager for years He is the best Always honest and helps me understand the car problems He is friendly and I trust him 100% BMW is so lucky to have him best Always honest and helps me understand the car problems He is friendly and I trust him 100% BMW is so lucky to have him More

Excellent service. They explained the repairs needed in detail. Completed the work on time while I waited They explained the repairs needed in detail. Completed the work on time while I waited More

The service at BMW was exceptional , they explained everything and service was done the same day ! Thank you everything and service was done the same day ! Thank you More

Sam was communicative and helpful throughout my service appointment. He kept me updated on the service periodically. appointment. He kept me updated on the service periodically. More

Excellent service! Theo was very good and service was prompt Car was clean when completed Theo was very good and service was prompt Car was clean when completed More

Very prompt and responsive in regards to questions and concerns. Showroom and waiting area are excellent concerns. Showroom and waiting area are excellent More

Great experience with Theo! ! He kept me informed and got me in and out. I bring my car here for all it’s neeo ! He kept me informed and got me in and out. I bring my car here for all it’s neeo More

Staff is very friendly n knowledgeable got me in for appointment n out in no time I would definitely spend my money with them appointment n out in no time I would definitely spend my money with them More

Matt has been my service advisor for 15 years. His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to b His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to bring my cars to Shrewsbury BMW. I am confident when Matt is my service advisor that all my questions will be answered, he will make certain all of my car related issues are addressed by the technicians, and will provide the needed advisement so I can make informed decisions. owning a BMW is costly to maintain and you want the best service possible and Matt never misses when it comes to deliverables. I do miss that the car is not returned washed nor will they provide a rental when loaners not available for 2 or more weeks out. Very difficult to get a loaner these days. Matt absolutely 5 stars and dealership as a whole 3-4 stars. I am happy to speak more on this survey if contacted. Thank you. More