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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
424 Reviews

424 Reviews of BMW of Shrewsbury - Service Center

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August 27, 2025

Great experience as always. Getting an appointment that worked for me was simple. They took me on time and communicated throughout the process. More

by wildcard1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

BMW of Shrewsbury responded

Thank you for sharing your positive feedback! We’re glad to hear you’re always well taken care of at BMW of Shrewsbury. See you next time!

August 26, 2025

Excellent, courteous service. Explained issues with the car thoroughly. Gave me repair options. Responded quickly. I am very pleased and will continue to use McGovern BMW serv More

by cheryldittrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan was 5 stars as well.
Aug 27, 2025 -

BMW of Shrewsbury responded

We are thrilled that you had such a positive experience with our team, from clear explanations to courteous assistance! Your recommendation means a lot to us, and we're grateful for your feedback. See you next time at BMW of Shrewsbury!

August 25, 2025

Quick efficient and friendly service, making your bmw experience an absolute best. Special thanks to Theo going above and beyond every time. More

by gio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Aug 26, 2025 -

BMW of Shrewsbury responded

Gio, thank you for your 5-star review of BMW of Shrewsbury on behalf of Theo and the team! We hope to see you again down the road!

August 22, 2025

My husband and I have purchased 6 cars from the the dealership. The service Manager Matt Roy has always been very helpful and exceptional in the handling of our cars. Thank you More

by sullivan1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

BMW of Shrewsbury responded

Thank you for your continued loyalty and trust in BMW of Shrewsbury! We're so glad Matt Roy and our team have always taken great care of you. Here's to many more smooth rides ahead!

August 22, 2025

Everyone was very helpful, friendly and I was in and out in no time. Definitely recommend this place to anyone looking for a BMW. More

by 1124rdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure.
Aug 25, 2025 -

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury! We're glad you had a friendly and efficient visit. Safe travels!

August 22, 2025

The whole service experience was great. They kept me informed on the status of my car and didn't push unwanted service. More

by Supagreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Coselin
Aug 25, 2025 -

BMW of Shrewsbury responded

We’re glad you felt informed and comfortable throughout your visit. Thank you for choosing BMW of Shrewsbury!

August 21, 2025

The customer service at this dealership is always great. Whether it be service or sales their staff is always great and very knowledgeable. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

BMW of Shrewsbury responded

Hi David, thank you for your kind words! We love hearing that both our sales and service teams at BMW of Shrewsbury consistently deliver knowledgeable and friendly service. We appreciate your business and hope to see you again!

August 20, 2025

First impression walking in the door is WOW. Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left wi More

by ellenlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Marcello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Shrewsbury responded

Ellen, thank you for sharing your outstanding feedback about Ryan and the team! We truly appreciate your business and we hope to see you again at BMW of Shrewsbury. Enjoy your new car!

August 20, 2025

Not dealing with Matt has my back with everything. He knows what he’s talking about my questions. Return my calls. He is really good at his job. More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Shrewsbury responded

Hi Maggie, it's awesome to hear from you! We're excited that you had such a positive experience with Matt. It means a lot to us here at BMW of Shrewsbury!

August 19, 2025

Sam was great to work with. Service was very straight forward and completed in an efficient manner More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Aug 22, 2025 -

BMW of Shrewsbury responded

We are glad to hear that Sam provided fantastic service. Thanks for choosing BMW of Shrewsbury!

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