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BMW of Westlake
Westlake, OH
4,607 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,607 reviews
August 07, 2021
I take my X3 to this dealership for all service, and their work is uniformly excellent. Service personnel is knowledgeable and friendly their work is uniformly excellent. Service personnel is knowledgeable and friendly More
by aoscss
Employees Worked With
August 07, 2021
I am a busy person I knew my car needed a oil change when the girl called to get the oil change appointment made that help me out a lot. When I got my car back it was wet, when the car dried i when the girl called to get the oil change appointment made that help me out a lot. When I got my car back it was wet, when the car dried it had white dots all over it it looked bad More
by SNUCKEMSPRODUCTS
Verified CustomerEmployees Worked With
Nate Lieb
August 05, 2021
Great service every visit! Brittany and Jim were very courteous and followed up on the work that was requested. Loaner car is always a big plus courteous and followed up on the work that was requested. Loaner car is always a big plus More
by Cliff
August 04, 2021
Good interaction with service advisors. Nice, clean and open waiting area. Pleasant experience overall. The rest of this is to fill the strange requirement of 25 words minimum. open waiting area. Pleasant experience overall. The rest of this is to fill the strange requirement of 25 words minimum. More
by HIZLAN
August 03, 2021
I recently bought a 2019 Audi RS 5 from John Redden and he couldn't have made the transaction any easier. I was very impressed with John, having been in the car business for five years. This type of transa he couldn't have made the transaction any easier. I was very impressed with John, having been in the car business for five years. This type of transaction is what we always strived for. More
by mailhall
Employees Worked With
August 03, 2021
Everyone who works here is so courteous and does a great job. Usually getting your car worked on is a pain but they make it tolerable. My car feels brand new when I pick it up. job. Usually getting your car worked on is a pain but they make it tolerable. My car feels brand new when I pick it up. More
by Ssundercat
Employees Worked With
I didn’t catch their names but the two gentlemen who gave me a lift to and from Crocker were great!, Nate Lieb
August 03, 2021
I was very satisfied with the service performed and impressed by the clean waiting area but wish that there were more reading materials to pass the time. impressed by the clean waiting area but wish that there were more reading materials to pass the time. More
by Kevin
Employees Worked With
August 03, 2021
Top notch professional employees. They are all very honest and I never feel like I’m being oversold. I’ve have purchased several X3’s from Jerry Mancini and will continue to do so. Annie in customer s honest and I never feel like I’m being oversold. I’ve have purchased several X3’s from Jerry Mancini and will continue to do so. Annie in customer service is always very friendly. Jim was very good at explaining paperwork. Will always recommend them. More
by Lynn A
Employees Worked With
Other Employees :
Jim Strunk, Justin Niedzwiecki, Annie Torre
August 02, 2021
Worked with Jim and he was very accommodating and communication was excellent. Loaner was provided and very much appreciated! Nate was great at pickup too! communication was excellent. Loaner was provided and very much appreciated! Nate was great at pickup too! More
by Gretchen
Employees Worked With
Jim Strunk, Nate Lieb
