BMW of Westlake

The service on my car was excellent but I had an issue with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the ma with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the machine was working. I did it but was uncomfortable about it after leaving. I didn’t like the idea of my information being left in that way. I will have to watch my statement for any possible fraud charges in the future since I don’t know what happened to that post it note. It could have fallen into the wrong hands. More

Never short of exceeding my expectations. if anyone looks forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and v forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and very polite! More

I provided the initial problem (diagnosis) and it was confirmed.The process was quick and easy. Everyone I worked with was professional and attentive to my needs. I would recommend this dealership. confirmed.The process was quick and easy. Everyone I worked with was professional and attentive to my needs. I would recommend this dealership. More

The dealership has been excellent in all ways. When I first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service a first ordered the car everything went as described. I haven't needed anything done the first year and they valeted my car for the one year service and that also went well. I have zero complaints More

I can not describe how wonderful my service always is. Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding Brittaney, John, Nate and Jim are always smiling and happy to help me and my technician Jon Egan sends me a video showing my car!!!! Outstanding More

Brittany in the service department was extremely professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. More

Britney in customer service was fantastic. Getting a loaner car took no time a all and the entire service process was seamless. Thank you very much! loaner car took no time a all and the entire service process was seamless. Thank you very much! More

Great team extremely knowledgeable and nice people. I liked working with Steve,...he was here to sell and I was to buy. No games just a fair deal right from the start. I will definitely recommend BMW of liked working with Steve,...he was here to sell and I was to buy. No games just a fair deal right from the start. I will definitely recommend BMW of Westlake (Middleburg Hts) More

BMW of Westlake’s Jim Strunk makes owning my BMW easy. I appreciate the ease of scheduling with available courtesy vehicles all while housed in a clean, organized, and nicely designed studio which makes fo appreciate the ease of scheduling with available courtesy vehicles all while housed in a clean, organized, and nicely designed studio which makes for a successful visit. Jim’s passion for the brand is evident as he helps his customers make informed decisions. Thank you ! More

Majority of the customers and staff didn’t have Masks on It was strange they had mask signs up but even the staff didn’t follow It was strange they had mask signs up but even the staff didn’t follow More