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BMW of Westlake
Westlake, OH
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,546 reviews
October 13, 2020
Great! Your Middleburg Heights store is always friendly, knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! More
by rpaintergoffi
Verified CustomerEmployees Worked With
Cassie Thadeus
October 12, 2020
Always great service! We bring it in every fall to get ready for winter storage. You always take exceptional care of our Z4! Thanks again! ready for winter storage. You always take exceptional care of our Z4! Thanks again! More
by RICK@GETDEPENDABLE.COM
Employees Worked With
Cassie Thadeus
October 12, 2020
$220 bucks to diagnose my transmission. Expert assessment "new transmission based on smell of fluid" 10k. cost . assessment involved checking OBD2 code and smelling fluid. "new transmission based on smell of fluid" 10k. cost . assessment involved checking OBD2 code and smelling fluid. More
by JASON.ZARZOSA
Employees Worked With
I don't recall the name of the lady that assisted me.
October 10, 2020
On a very stressful day, I had a flat tire on the On a very stressful day, I had a flat tire on the interstate. I was towed here shortly before closing and they graciously checked my tire and seeing On a very stressful day, I had a flat tire on the interstate. I was towed here shortly before closing and they graciously checked my tire and seeing it was not salvageable installed two new rear tires for me. Though Service closed at 5 o’clock they stayed till 5:30 and I was able to get back to the hospital where my husband was critically ill. More
by Ma’am
Employees Worked With
Cassie Thadeus
October 10, 2020
Following some online issues with making the appointment. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. More
by jekuch
Employees Worked With
October 09, 2020
Christian always takes care of all my needs, he always takes time to explain the problems and solutions to any issues that I may be having with my vehicle. I have an older model BMW 335i and want to be takes time to explain the problems and solutions to any issues that I may be having with my vehicle. I have an older model BMW 335i and want to be driving for many more years. More
by mick5
Employees Worked With
Christian Gufreda
October 09, 2020
Traveled 60 miles and they made the experience well worth the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched! the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched! More
by WADE8
October 07, 2020
Walked in expecting to look around and walked out with a new car! Ken was friendly, knowledgeable and thorough in approach and was never pushy. The entire process was smooth and actually fun. They even h new car! Ken was friendly, knowledgeable and thorough in approach and was never pushy. The entire process was smooth and actually fun. They even helped acquire my new plates! Thanks! More
by drpete
Employees Worked With
October 07, 2020
Disappointed. Receive a call with amount for repairs. Upon pick up get hit with another 30 is miscellaneous fees for use of rags or other items they can’t code. The wiring kit is around 40 bucks. Your Upon pick up get hit with another 30 is miscellaneous fees for use of rags or other items they can’t code. The wiring kit is around 40 bucks. Your 260 is labor wasn’t enough to cover the use of rags or other misc garage items?? More
by neanea11
Employees Worked With
Cassie Thadeus
October 07, 2020
I received excellent service, care and professional from BMW of Middleberg Hts. Christian was pleasant, professional and everything was taken care of. I’ll bring my car back! BMW of Middleberg Hts. Christian was pleasant, professional and everything was taken care of. I’ll bring my car back! More
by KATARINAGUFREDA
Employees Worked With
Christian Gufreda
