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BMW of Westlake
Westlake, OH
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,546 reviews
October 05, 2020
My sales person Ken Delk was excellent and made sure I was completely satisfied with everything. From the beginning until the end, a great experience. was completely satisfied with everything. From the beginning until the end, a great experience. More
by jazzinqueens
Employees Worked With
October 02, 2020
Nez, is awesome! We worked together for about 8 weeks, finding the right car. He was never pushy and listened to my needs. Thank you! finding the right car. He was never pushy and listened to my needs. Thank you! More
by Milisa
October 02, 2020
Jerry was referred to me by a family member for my first BMW purchase and I couldn't have been happier with my experience. The entire process was smooth and Jerry was professional and supportive throughout BMW purchase and I couldn't have been happier with my experience. The entire process was smooth and Jerry was professional and supportive throughout the purchase. I would highly recommend Jerry to anyone! More
by afleming689
Employees Worked With
October 02, 2020
My husband always took care of my car service, his recent passing from covid virus left me to reach out for assistance on my SUV Beginning with the first call I made to Middleburg BMW from the receptionist passing from covid virus left me to reach out for assistance on my SUV Beginning with the first call I made to Middleburg BMW from the receptionist to . Christian who handled my service evaluation and coordination I could not have been happier. Thank you for great service. Diann More
by DIANNSMITH
Verified CustomerEmployees Worked With
Christian Gufreda
October 01, 2020
I wanted to say a big thanks to the folks at Middleburg BMW for making my purchase of my vehicle smooth and pleasant. Greg did a great job locating the vehicle I wanted and bringing it to the Middleburg d BMW for making my purchase of my vehicle smooth and pleasant. Greg did a great job locating the vehicle I wanted and bringing it to the Middleburg dealership. The transaction was the smoothest I've ever had purchasing a vehicle. And special thanks to the management for fixing the small issue with my front bumper to ensure I was 100% satisfied with my BMW. Definitely will buy my next one from these guys! More
by DDSALINAS8
October 01, 2020
The team did a great job. The work was quick and done well. Cassie was also super as always. She was great in helping me understand what I really needed to have done and why. She also alway has a grea well. Cassie was also super as always. She was great in helping me understand what I really needed to have done and why. She also alway has a great attitude. I really enjoy working with her. More
by Heath Critchett
Employees Worked With
Cassie Thadeus
October 01, 2020
They have nice people that work there. It is very nice to get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. More
by KDV298
Employees Worked With
Christian Gufreda
September 30, 2020
I found the staff extremely professional and trustworthy. A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau More
by DAVE.VONDERAU
Employees Worked With
Cassie Thadeus, Christian Gufreda
September 30, 2020
Painless car buying!! My experience with Nez was easy, informative and truly positive. I felt very comfortable and respected through out the transaction, and I am so happy with my purchase! Thank you BM informative and truly positive. I felt very comfortable and respected through out the transaction, and I am so happy with my purchase! Thank you BMW of Westlake for having such a great staff. More
by Penneym2982
Employees Worked With
Other Employees :
Justin. He helped me set up the technical part of my car and was very patient and knowledgeable. Good guy.
