BMW of Westlake

Steve was extremely patient and knowledgeable Steve was extremely patient as we test drove over 5 cars. He did not push us into one model. He even stayed after hours as we were considering the o Steve was extremely patient as we test drove over 5 cars. He did not push us into one model. He even stayed after hours as we were considering the offer. After multiple evaluations, he realized what we were looking for and made a suggestion that we eventually purchased. Great sales consultant who was friendly, knowledgeable and flexible with our schedule. More

Easy purchasing process Q made the buying process as easy as possible Everything was ready to go at my scheduled pick up time. Thanks again for a great experience Q made the buying process as easy as possible Everything was ready to go at my scheduled pick up time. Thanks again for a great experience More

Friendly The staff is very warm and welcoming when you go there. We had never been in a BMW dealership before but felt like family the moment we arrived. From The staff is very warm and welcoming when you go there. We had never been in a BMW dealership before but felt like family the moment we arrived. From the cashier, to technician, to salesman Ken and even the Center Manager Adam, they all took the time to talk to us and ensure that we had everything we needed. We have never dealt with a dealership where the Center Manager makes it a point to come and talk you, let alone know who you are as a customer. Even the follow up after we took our new car home was exceptional. Ken and the BMW geniuses would call to see if there was any questions they could answer or offer to come out to go over the cars features again with us. We truly appreciate everyone at BMW of Westlake! Thank you!! More

Would not go anywhere else for our BMW's This is the second set of vehicles we have leased from BMW of Westlake and Ken Delk. From the beginning to the end they made everything extremely eas This is the second set of vehicles we have leased from BMW of Westlake and Ken Delk. From the beginning to the end they made everything extremely easy and convenient. They picked up our vehicles, took them back to the dealership for lease inspections then brought them back. Following afternoon they brought both new vehicles to our business, with a BMW genius, who explained all the new features of the 2017 540ix. They assured us that they were giving us a great lease, and after following up with there direct competitor this was absolutely true. Highly recommend Ken Delk and the entire team of BMW of Westlake. More

Great Experience Great Dealership. Very friendly and welcoming. Salesman Ken Delk was very nice and informative. He made sure I got what I wanted at the best deal pos Great Dealership. Very friendly and welcoming. Salesman Ken Delk was very nice and informative. He made sure I got what I wanted at the best deal possible. I am very happy with my purchase and would definitely recommend this dealership. More

Friendliness without being pushy. Howard is likable and competent and generally available when and how he is needed. Howard showed a sincere desire to minimize the amount of time I wai Howard is likable and competent and generally available when and how he is needed. Howard showed a sincere desire to minimize the amount of time I waited to test drive the 335 and I appreciated that. More

Excellent Purchase Experience My wife and I set out in the morning to look at a new Mercedes, but we were totally turned off by the looks and atmosphere of the Mercedes dealer and My wife and I set out in the morning to look at a new Mercedes, but we were totally turned off by the looks and atmosphere of the Mercedes dealer and after 20 minutes or so we had no offer of assistance. We were thinking of going home but searched our phone for other dealers in the area and found BMW of Westlake to be very close. So instead of looking at a new Mercedes we totally fell in love with a Certified pre-owned BMW due to the fantastic experience with everyone we encountered at the dealership. It all started with our salesman Steve Mihalic whom was totally fantastic to deal with, he even served us lunch while we were there. Steve was very patient with us as we knew very little of BMW models and of their offerings. He totally took the time to explain our options as far as models, packages, and options. After one ride in the BMW that he suggested we would like, we were convinced that this was the car and driving experience we were looking to buy. The dealership has a very pleasant and relaxing atmosphere that lead us to a totally impressive buying process. The staff was all very genuine with all the care and concern given us by everyone we touched in the dealership. Mike Niedzwiecki the finance manager made the purchasing experience painless and presented our options in a very straightforward manner that was very enlightening. After the purchase Steve started the delivery process and introduced us to Justin Niedzwiecki whom was the BMW product Genius whom reviewed every operational piece of the car in a very detailed but easy to understand presentation. This was our first purchase of a BMW and of a luxury car in this class. We cannot say enough about our experience at this dealership, I could go on and on but I'll end by saying that I would certainly return to purchase my next car at BMW of Westlake. My hats off to them and the wonderful warm and friendly staff, thank you for making our day so pleasing. More

Excellent BMW Purchase Experience My overall purchase experience with BMW of Westlake was excellent. I was very impressed by Howard's knowledge of the vehicle demonstrated during the My overall purchase experience with BMW of Westlake was excellent. I was very impressed by Howard's knowledge of the vehicle demonstrated during the test drive. The Finance department also did a great job working with Sales to get me the best sales price and interest rate to fit my target budget. Nate also spent the time with me on the day I picked up the vehicle to clearly explain many of the great features of the vehicle. Everyone I worked with took the time to make sure my experience was the best it could be. More

Great Experience Great service. Great product knowledge. Ken, Robert and Mike are true professionals. The genius is a great concept that really helps the buyer bette Great service. Great product knowledge. Ken, Robert and Mike are true professionals. The genius is a great concept that really helps the buyer better understand the features of the car. More

New X1 sales experience My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through My experience at BMW of Westlake was very pleasant. I felt like I was taken care of from the minute I spoke with Bob on the phone, all the way through to Dirk's bmw genius explanations I received after my purchase, Ken Delk knew his stuff and helped me feel like I was choosing just the right car for me, and Bob worked the numbers to fit my needs. All 4 men I worked with were knowledgeable and efficient, and they stayed after hours to complete the deal for me. These are people who don't just feel like employees, they enjoy what they do and take ownership of it. I truly felt like I could trust them and that I was in good hands. More