BMW of Westlake

I was very impressed with all of your team I am extremely pleased with Mercedes-Benz, and my purchase experience with BMW of Middleburg Heights 6976 Pearl Rd was excellent, from start to finish I am extremely pleased with Mercedes-Benz, and my purchase experience with BMW of Middleburg Heights 6976 Pearl Rd was excellent, from start to finish. Greg Kasmer was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. Mr. Kasmer was personable, very knowledgeable, and professional, and worked to make very comfortable and productive. I give him my highest recommendations. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. I am looking forward to my many years with the Mercedes-Benz,, and using your service department, to keep it in great condition. More

Hassle and pressure free Good pricing and no pressure. Excellent inventory and patient sales staff that works with you in arranging test drives until you find the car you wan Good pricing and no pressure. Excellent inventory and patient sales staff that works with you in arranging test drives until you find the car you want. No service history as of yet to make an accurate assessment of the service department. More

Out of state sale. We came five hours to this dealership, the vehicle we bought was spotless, and we expected nothing less. We brought our four kids, one being a newborn We came five hours to this dealership, the vehicle we bought was spotless, and we expected nothing less. We brought our four kids, one being a newborn, and the staff was courteous and welcoming. Greg was knowledgable and nice. Dan, in finance, worked hard to get us an excellent rate. I recommend a purchase from here. More

Great Service and communication. "Q" and Jeff did a great job with customer service. We live in Michigan and we sealed the deal with no issues within 24 hours of finding the car on a "Q" and Jeff did a great job with customer service. We live in Michigan and we sealed the deal with no issues within 24 hours of finding the car on autotrader. The communication throughtout the process was amazing. Well done! More

Excellent experience Steve Mihalic was my sales professional. He was incredibly knowledgable regarding the product offerings, thoughtful and patient. No pressure sales is Steve Mihalic was my sales professional. He was incredibly knowledgable regarding the product offerings, thoughtful and patient. No pressure sales is what I would expect with this brand. Fred and others provided resource, counsel and were simply enjoyable to talk to. I have already shared my positive experience with others. More

Great all-around experience I contacted the dealership after finding a car equipped just like I wanted. John Redden was great to work with and always e-mailed or called promptly I contacted the dealership after finding a car equipped just like I wanted. John Redden was great to work with and always e-mailed or called promptly whenever I had questions or needed additional info. He even drove to the Audi dealership to pick me up after I dropped off my leased car. There were no surprises with the transaction and no undue pressure from Mike in Finance to purchase any add-ons that weren't needed. I would highly recommend working with this dealership and I would do so again even though this was a 2 hour drive for me to get there from Columbus. More

Excellent service I have been a repeat customer over the last 9 years and each sales experience has exceeded my expectations. The assistance I received was outstanding. I have been a repeat customer over the last 9 years and each sales experience has exceeded my expectations. The assistance I received was outstanding. More

Great deal, excellent service Nate was extremely helpful in helping us understand all the features of our new 228i. Ken was very easy to work with, great guy, and gave us a very go Nate was extremely helpful in helping us understand all the features of our new 228i. Ken was very easy to work with, great guy, and gave us a very good deal. Love our new car. Would definitely come back. More

Outstanding dealership and sales person Ken Delk was my sales professional. I visited the dealership shopping and within a reasonable period of time I purchased a 2016 428ix.Ken has a unique Ken Delk was my sales professional. I visited the dealership shopping and within a reasonable period of time I purchased a 2016 428ix.Ken has a unique skill to listen and respond to the customer's interests. He is low Key but totally knowledgeable of the products. He discloses all information relevant to evaluating the value of the deal. He is excellent with disclosure and paperwork and follows up after the purchase to see if all is OK. Very impressive customer service.Dirk delivered the car with clear explaination of the car's systems. More

Great dealership we had just bought a BMW from Westlake and love it. Our salesman was great! I would recommend them. It was a great place to shop for a new car. we had just bought a BMW from Westlake and love it. Our salesman was great! I would recommend them. It was a great place to shop for a new car. More