BMW of Westlake

Very professional service. Negotiated fair price. Salesman took plenty of time to go over the vehicle, including all of the special features and optional accessories. Salesman took plenty of time to go over the vehicle, including all of the special features and optional accessories. More

I stopped by to prepare for my lease-end procedure review and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and t and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and thoroughly enjoyable. Although this is not my first BMW, I was treated like a brand new client from the test drive to the time Mr. Rorapaugh spent orienting me to the newer features of my vehicle after my excited decision to acquire the vehicle. Although the vehicle was taken from the showroom with its bow for the holiday, it was taken into service and completely detailed and inspected by the service department, Mr. Steffen and Mr. Rorapaugh while I proceeded with the financial details. This is the kind of treatment that all individuals purchasing a vehicle should experience. Courteous and conversational, knowledgeable regarding product and performance, and genuinely passionate about the brand and concern for my happiness with my purchase. I cannot recommend this group of individuals enough. I have been spoiled by my treatment from Mr. Steffen and his team. More

Scott was very helpful. The sales process was smooth. BMW has exceeded my expectations so far. I would recommend them to a friend or family member. BMW has exceeded my expectations so far. I would recommend them to a friend or family member. More

This is the 4 car that I have purchased from Ganley BMW and in all cases I have been very happy with the price I paid. In addition the service that I received after owning the car was alway top notch. and in all cases I have been very happy with the price I paid. In addition the service that I received after owning the car was alway top notch. More

Just purchased x 5 two days ago. Pleased with sales experience, people were all nice, helpful and courteous. I hope that the service will be as good. experience, people were all nice, helpful and courteous. I hope that the service will be as good. More

This is my second Purchase from Ken Delk at Ganley BMW and he did not dissappoint. Ken Delk was able to get my wife into the right car with the right equipment. He was easy to work with and made the negot and he did not dissappoint. Ken Delk was able to get my wife into the right car with the right equipment. He was easy to work with and made the negotiation process very easy. He took extra time to familiarize us with all the features of our new BMW. In addition my experience with the Ganley BMW service department over the years has been excellent. Mike Lepre in particular always handles my service calls with consistently high customer service. More

This is the third BMW that I have gotten from this dealership, and everytime I go there I receive nothing but great service. Ken in new car sales has always been helpful, and Mike in service always h dealership, and everytime I go there I receive nothing but great service. Ken in new car sales has always been helpful, and Mike in service always helps me out. More

This is my 2nd new car from Ganley BMW and John Caruso. John is great to work with and makes the experience easy and comfortable. I will continue to go to John for my cars in the future and would recommen John is great to work with and makes the experience easy and comfortable. I will continue to go to John for my cars in the future and would recommend both John and Ganley BWM to anyone looking for a new or used BMW. The dealership on the whole is great as well, with a wide selection of cars that are ready to go and service that, while I have only used it minimally (great cars!) has been perfect. Therefore, in my opinion, Ganley BMW gets my highest rating because the selection is great, the service department is easy to work with and requires zero hassle, and my sales experience with John Caruso has always been outstanding. John has checked in with me periodcally over the years that I've had the BMWs and is always there to answer questions and help with the new car process. Overall, in my 20+ years of driving and buying cars, the best dealership experience has been, by far, at Ganley BMW. More

I have purchased several cars in the past but I have never had such an enjoyable experience as I did at Ganley BMW. Everyone at the dealership was very accommodating and pleasant. I have never owned a B never had such an enjoyable experience as I did at Ganley BMW. Everyone at the dealership was very accommodating and pleasant. I have never owned a BMW before and wasn't sure if I would be able to purchase the car that I wanted and still be within my budget. Shawn Redic and his management team made it happen! This is an A “class dealership which deserves high ratings. I'm extremely happy with my purchase and the service received. I just might be a BMW customer for life. Thanks Shawn!! More

I would like to say my experience with Ganley BMW was an enjoyable experience. The general sales manager Frank Steffen was very helpful in locating my new 535 xi M sport and putting me in contact with Broo enjoyable experience. The general sales manager Frank Steffen was very helpful in locating my new 535 xi M sport and putting me in contact with Brooks Rorapaugh my client advisor. They both made my lease return easy and had my new BMW ready to drive out of the showroom after giving me a thorough orientation to the new technology! This is my fourth BMW lease and it was by far the smoothest! I would give them my highest rating for the time and personal attention I received! Thank you Ganley BMW! More