BMW of Westlake

While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was expected. More

The dealership was clean and organized, pleasant and organized. I was kept informed on the status of my vehicle because I had a service loaner organized. I was kept informed on the status of my vehicle because I had a service loaner More

I had a tire replaced. afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires replaced. Same popup message. More

It was a nice experience, quick, clean, easy to get work done with complimentary wifi done with complimentary wifi More

Great experience Everyone was helpful Ken was wonderful Mike made it easy to understand the technology of the car Mike made it easy to understand the technology of the car More

The Service Dept is why I keep coming back to this dealership! They are all awesome!!! dealership! They are all awesome!!! More

From start to finish my sales person, Kelly was with me and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and as promised it came on time and in great condition. If I ever purchase another car from Westlake, I will defiantly ask for Kelly. Great customer service and team work amongst the team she worked with to include the detail department. More

I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for service. I asked him if I need to schedule he said no, tow it in it happens all the time. He seemed as though he was ready to get me off the phone as soon as he picked up my call. The next day I get my vehicle towed to the shop and another person calls me and asks why my vehicle is there. It appears as though the representative didn't do anything to address my cars issues. More

Kelly was amazing. Very punctual, kind, caring, ans overall my new go to for and future purchases Very punctual, kind, caring, ans overall my new go to for and future purchases More

Matt was fine. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. More