BMW of Westlake

I would highly advise anyone looking for a BMW, new or used, to go to Ganley BMW. Kind, courteous, and knowledgeable, they offer great deals and excellent service! used, to go to Ganley BMW. Kind, courteous, and knowledgeable, they offer great deals and excellent service! More

We love our new BMW. This is our third car purchased from Ganley of Middleburg Heights and we keep coming back because of John Caruso and the entire staff. It is always a pleasure doing business here. We are Ganley of Middleburg Heights and we keep coming back because of John Caruso and the entire staff. It is always a pleasure doing business here. We are always treated well and they make all aspects of purchasing and servicing a easy. More

Last week I had the best experience in decades of buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful natu buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful nature getting me into the vehicle I wanted was extraordinary. Ken's time to introduce me to the BMW brand, his level of knowledge and interpersonal skills were exceptional. The experience from Ken and Robert was a stark contrast to the treatment I received from another Cleveland area BMW dealership which turned me off to the BMW brand 2 years ago. I greatly appreciate the work of Ken Ganley, Ganley BMW, Ken Delk and Robert Strecker for making the dreaded experience of acquiring a vehicle a pleasure. With the addition of the new BMW from Ganley BMW we now have 3 vehicles from Ganley dealerships and I could not be happier with their consistent level of professionalism and customer service. More

Sean excelled in locating a car that I love, with all of the options that I preferred and at a great price. He was extremely professional and friendly to work with and it is clear he is passionate about hi the options that I preferred and at a great price. He was extremely professional and friendly to work with and it is clear he is passionate about his job and strives to provide the highest quality of service. I would feel very comfortable recommending Sean and Ganley to anyone interested in a BMW. More

The most professional and warm engagement I have ever experienced in the purchase of an automoble.Dirk was sensitive to my timeframe and schedule and friendly and attentive in focusing on my needs and ex experienced in the purchase of an automoble.Dirk was sensitive to my timeframe and schedule and friendly and attentive in focusing on my needs and expectations.A true pleasure to do business with him and his brother Frank. More

The dealer was very friendly and the experience was very smooth. Ken was in constant contact with me through the whole order process. And they worked to make the paperwork signing very efficient. I plan on smooth. Ken was in constant contact with me through the whole order process. And they worked to make the paperwork signing very efficient. I plan on dealing with them again on my next purchase More

The gentlemen we worked with appreciated the "time crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at a BMW dealership. Thank you! More

I visited BMW Ganley and dealt directly with Ken Delk. I purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people you rarely get, so he left a lasting impression on me. I was able to purchase another car from him and I am very happy with it. Ken, you have a life long customer! Thank you for everything.....Jose Laboy. More

Extremely professional, and highly informative, all of the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, rewarded loyalty, and were extremely efficient. I would recommend this dealership to anyone I know. More

My experience with Ganley BMW was efficent. My salesamn John Carusoe was extremely delightful. The customer service I experience is worth sharing with colleagues and family. I have been a returning custome John Carusoe was extremely delightful. The customer service I experience is worth sharing with colleagues and family. I have been a returning customer with John Carusoe for the last 7 years along with my sister. The General Manager is very in touch with the operations and the customers. He is present during the transactions which proves the interaction of customer service is a primary value of their mission. John Caruscoe displays both trust and integrity which is needed when you are dealing with the public. I am a very satisfied customer who will return to this dealership for all of my automobile needs. I will continue to send John cleints as I have in the past. More