BMW of Westlake

Just received my fifth BMW in 15 years. I have worked with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made with 3 dealerships and have just had my best experiance with Mr. Steffen. He is a true professional, with excellent customer service skills. He made this last transaction smooth and seamless. More

If I were able to give a higher rating the 5(great)I surely would. By far the best experience I have ever had purchasing a vehicle. Highly unlikely that I would EVER go anywhere else for my needs based surely would. By far the best experience I have ever had purchasing a vehicle. Highly unlikely that I would EVER go anywhere else for my needs based on this experience. Tom was very knowledgeable and made the whole experience easy and stress-free. More

If you're looking for a BMW, this is a quality dealership with friendly and knowledgeable personnel. Having lived in Germany for 15 years driving 5 series Beemers, I was familiar with BMW's standards and Gan with friendly and knowledgeable personnel. Having lived in Germany for 15 years driving 5 series Beemers, I was familiar with BMW's standards and Ganley BMW impressed me as a dealership that would meet or exceed those standards. Their attention to detail and followup was commendable and they arranged for shipment of the car to my home state of Florida. I received the car in excellent condition within a week and am now cruising warm and sunny Florida as a happy car owner. As I had been searching for over a yeat for this hard to find Corvette with a certain color and standard transmission which Ganley BMW happened to have, I was, however, an easy sale. More

Working with Frank Steffen and his team (Jay Traner & Mike Hall) has always been a pleasure when it comes to purchasing a car! They are extremely patient and provide you with all the information you nee Mike Hall) has always been a pleasure when it comes to purchasing a car! They are extremely patient and provide you with all the information you need to ensure that you are making an informed decision. We are absolutely pleased with our new BMW and will always recommend Frank and his team to my colleagues looking for the Ultimate Driving Machine! Thank you Frank, Jay and Mike! Happy Holidays! Ganesh More

Ken's the best. No pressure type of car salesman. Knows the product well. Helped me program my new 5 series with my garage door. Can't say enough good things about Ken. Will always by through Ken, even i the product well. Helped me program my new 5 series with my garage door. Can't say enough good things about Ken. Will always by through Ken, even if he leaves and goes to another dealer. - Gary Sosenko More

Ken was an excellent salesman! I had to put off delivery due to personal issues and Ken was a true gentleman about it! Can't say enough good things! Thanks again! due to personal issues and Ken was a true gentleman about it! Can't say enough good things! Thanks again! More

This is a bit dated, but....we leased a new vehicle and financed a vehicle we had been leasing. Everyone we met or talked to were GREAT to work with, but something seemed to get lost a little bit in deali financed a vehicle we had been leasing. Everyone we met or talked to were GREAT to work with, but something seemed to get lost a little bit in dealing with everyone (together) who needed to provide a service to get us out the door (timely) with our vehicles. Getting our previously leased vehicle CPO'd took a lot longer than we were led to believe. The dealer did apologize for everything and will take care of us in the future when we need service on our vehicles. All told, I'd give them a B+/A-. Not bad in my opinion. More

I have only good to say about Ganley BMW. When getting a new car, the worst part is typically the negotiation process - especially when trading in an existing vehicle. The Ganley folks were straightforward new car, the worst part is typically the negotiation process - especially when trading in an existing vehicle. The Ganley folks were straightforward without being condescending. I would recommend this dealership. More

From the initial phone contact with Dirk, through the communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! communications proccess onto the final purchase, Dirk and Robert were friendly, enthusiastic and knowledgable. Highly recommended! More

Dirk and Frank were both very pleasurable and easy to work with. They were not pushy typical car sales men. You could tell that they both bleed BMW and truly care about the customers criteria for buying work with. They were not pushy typical car sales men. You could tell that they both bleed BMW and truly care about the customers criteria for buying a car. I would highly recommend working with them on your next BMW purchase because I sure will. Kaleb More