BMW of Westlake

Paid for transmission diagnostic and was told I need a new transmission at a cost of approximately $10,000.00. I was told the car is not worth repairing. I was just about to have the car towed to the junk new transmission at a cost of approximately $10,000.00. I was told the car is not worth repairing. I was just about to have the car towed to the junkyard and get 300.00 for it. I looked up transmission problems with a2006 325i and found info on resetting the transmission control module. I followed the instructions and drove the car off of the bmw parking lot. It’s been two months and the car is shifting great. So far no issues. They didn’t tell me it could be the control module and I asked why don’t you know. I was told that it would cost extra for a more in depth analysis. I knew I had a transmission problem when I had it towed in. It was not cheap to find out what I already knew. The car in in really nice shape so I am so glad I took it upon myself to research transmission problems with 2006 325i. This is my last bmw. I have a bmw x3 as well. No more. Beamers for me plus the service department is not good at all as it related to my issue. More

Specifically asked them to check the timing belt on my car. They didn't. My engine blew and ruined my car. Never going back. car. They didn't. My engine blew and ruined my car. Never going back. More

Dealership is nice and clean and very organized. Service adviser is courteous and very professional. Technician provided informative information on the car. Service adviser is courteous and very professional. Technician provided informative information on the car. More

From the moment I stepped foot into BMW of Westlake, it was more than pleasant. These guys know first-hand professionalism, making you feel comfortable and not coercing you into anything you don't need. I' was more than pleasant. These guys know first-hand professionalism, making you feel comfortable and not coercing you into anything you don't need. I'm a shopper so I do my research before deciding on who will service my vehicle. At no time did I feel uncomfortable about their approach or making me feel welcome while there. This goes for the first time and returning this last time. My most recent work was on my brakes and getting new tires, and it was awesome. Thank you Brittaney and the team for being great! More

Very Professional workmanship and considerate of my time restraints of having my car repaired do to my work schedule . restraints of having my car repaired do to my work schedule . More

I flew to a town I had never been, to a dealership I had never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly salesman. The car was as described , Alan made sure I was taken care of quickly as I had a long drive to get back home. The BMW genius took as much time as I wanted, to go over every detail and function of the car. The car was detailed well and was immediately brought out for my inspection. Overall this was one of the best buying experiences I have ever had. I would 100% make the 300 mile journey ( there are no less than 5 BMW dealers closer to me) again to but another vehicle . More

Quick and seamless service. I would recommend to anyone that values efficiency and good communication. Thanks! I would recommend to anyone that values efficiency and good communication. Thanks! More

Well treated and professional. Highly recommended and will very happy to be working with the folks in service. Highly recommended and will very happy to be working with the folks in service. More