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BMW of Westlake
Westlake, OH
4,596 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,596 reviews
October 15, 2024
Clean modern facility. When you are at the service dept it seems odd that you have to then walk to a separate cashier area to pay. Not good if you are in a hurry. Otherwise When you are at the service dept it seems odd that you have to then walk to a separate cashier area to pay. Not good if you are in a hurry. Otherwise good experience. More
by JEFFDANEY
Verified CustomerEmployees Worked With
October 15, 2024
True to charge me for a covered oil change on a 2024 M3CS because I had a aftermarket manifold. because I had a aftermarket manifold. More
by Koety2
Employees Worked With
October 15, 2024
Quickly got an appointment and they diagnosed my issue quickly. the provided a loaner car while they waited for a part and fixed my issue. good communication throughout. quickly. the provided a loaner car while they waited for a part and fixed my issue. good communication throughout. More
by Gwfussell
Employees Worked With
October 12, 2024
Cory Was helpful and knowledgeable. He quoted the correct amount of time to complete the work He quoted the correct amount of time to complete the work More
by GFREEH
Employees Worked With
October 11, 2024
Staff always knowledgeable, friendly, helpful and get job done on time. I would highly recommend dealership. done on time. I would highly recommend dealership. More
by krebscarla
Employees Worked With
October 11, 2024
Corey has helped me through a very frustrating process. He has tracked where my parts are and finding out why the KG collision center is taking too much time. I appreciate his kindness and helpfulness th He has tracked where my parts are and finding out why the KG collision center is taking too much time. I appreciate his kindness and helpfulness throughout this process. More
by KimMo
Employees Worked With
October 11, 2024
Very professional and keep me updated when my car was expected to take a few extra days to service. expected to take a few extra days to service. More
by ANGELAGUG123
Employees Worked With
October 11, 2024
Great service, professional, timely, responsive to needs, car was ready when promised and was washed. car was ready when promised and was washed. More
by JAYMAGEE8
Employees Worked With
October 10, 2024
Everyone was great. They got me in and out quickly and made sure I had a way to get back to pick up my car. They got me in and out quickly and made sure I had a way to get back to pick up my car. More
by AMELIA.J.LEONARD
Employees Worked With
Other Employees :
Eric (? the shuttle driver)
October 08, 2024
Service manager is very customer service oriented. Follows up on inquiries quickly and is very customer service friendly. Follows up on inquiries quickly and is very customer service friendly. More
by Sal
Employees Worked With
