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2,012 Reviews of BMW of Westlake - Service Center
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May 31, 2025
Cory did an excellent job of handling my service work. He was efficient, professional, and made me feel that I was an appreciated Customer. He was efficient, professional, and made me feel that I was an appreciated Customer. More
by Prefernoemail
Verified CustomerEmployees Worked With
May 30, 2025
Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more than once. This is my third BMW and love the cars, probably will buy another in a couple of years, but not sure I will purchase from this dealer because of experience. More
by BARRY.KROEGER
Employees Worked With
May 29, 2025
During a routine wheel change I had asked the service department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to un department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to understand and replicate the problem, and were very attentive in trying to resolve my issue. It ended up that this was an issue with a lapsed subscription to ConnectedServices. The subscription significantly enhances voice recognition, especially related to internet searches and navigation. Since they were not able to resolve the issue, they did not charge me the diagnostic fee. More
by CHRISWHITINGDFL
Employees Worked With
Kevin
May 27, 2025
Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I did the right things to ensure my bmw was good for years to come. If you're looking for someone to take care of your car as much as you do, call Brittaney! More
by MELENDEZ.MIKE
Employees Worked With
May 26, 2025
The whole team was very well informed and explained all the procedures well. I felt like they cared about taking care of my car. the procedures well. I felt like they cared about taking care of my car. More
by Rego, Shirley
May 24, 2025
Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of my Michelin Pilot Sport Cup 2’s and Brittaney was able to get it serviced and patched on the same day! This is the best dealership I’ve had the privilege of working with! More
by KevinPhamUSMC
May 21, 2025
Everyone was very professional and nice, i will be returning soon for a service on my vehicle returning soon for a service on my vehicle More
by ISABELLEROSALEZ
Employees Worked With
May 21, 2025
While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was expected. More
by CARLHOSFELD77
Employees Worked With
