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BMW of Westlake - Service Center

Westlake, OH

4.7
2,038 Reviews

2,038 Reviews of BMW of Westlake - Service Center

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June 20, 2025

Helpful and knowledgeable . Took my son’s car for evaluation. Kevin was kind and accommodating. More

by MJAYBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
June 20, 2025

Haven't worked with the service department yet. They did clean some dirt off in the engine compartment. More

by DMBURCL
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Outstanding service overall! Oil change completed in less than an hour and good customer service. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Always a pleasure working with Brittaney! She always carry herself in a professional manner and keeps her word. I always look forward to visiting this dealership, because I can trust her to e More

by KevinPhamUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

BMW of Westlake responded

Kevin, thank you for your kind words and this wonderful review!

June 19, 2025

Helpful and caring team that keeps you informed with not just the progress but also what other needs your car may have. More

by JOSHI324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

BMW of Westlake responded

Josh, reviews like this give us motivation and help us ensure we provide high-quality care.

June 19, 2025

Quick, detailed, experienced and comfortable environment. The technicians communicate precisely and the service reps ensure clarity More

by PAGANBERMUDEZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

June 18, 2025

Service representatives was very professional, informative and polite will definitely go back BMW of Westlake for all my schedule maintenance More

by LONNIE1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hildebrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

BMW of Westlake responded

Lonnie, thank you so much for the positive review!

June 17, 2025

The video technology they use to show me the problem with my car was exceptional and made a difference in my overall dealer experience. More

by SSOMMERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

June 17, 2025

Always friendly. Excellent customer service. Car alignment went well and was explained so I could understand it. More

by DCSPENCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

June 17, 2025

Matthew was great. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. More

by CATHERINEARORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

BMW of Westlake responded

Catherine, thank you for sharing your positive experience!

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