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1,978 Reviews of BMW of Westlake - Service Center
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February 28, 2025
Very good experience. . buying our car and the service department. Very friendly and helpful . Thank you . buying our car and the service department. Very friendly and helpful . Thank you More
by SCOTTMCOLE59
Verified CustomerEmployees Worked With
February 28, 2025
Taken my car to this dealership ever since I’ve bought it and have had nothing but good experiences. and have had nothing but good experiences. More
by NLEWIS86
Employees Worked With
February 28, 2025
Lack of customer service. Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical Made me feel unwanted. Acted as if I was an inconvenience and how dare I come in for service. Certainly not an experience worthy of the astronomical markup of the dealership costs. More
by OHLINM1
Employees Worked With
February 27, 2025
Dealt with my repairs in a timely and efficient manner and kept me updated the entire time and kept me updated the entire time More
by CHRIS.ERMISCH
Employees Worked With
February 27, 2025
Matthew kept me updated as my vehicle when through the service process, beginning with a video, indicating a small fluid leak from the water pump service process, beginning with a video, indicating a small fluid leak from the water pump More
by Dennis
Employees Worked With
February 25, 2025
Matt, the service department contact, was outstanding. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. More
by RICH.HUESKEN
Employees Worked With
February 25, 2025
Dropped new X7 off because since delivery it gives off a strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the p strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the problem. However after keeping the vehicle over a week they assured me that the odor had been confirmed over multiple days to be gone and I picked it up. The odor returned on the drive home and has been present every day since. Disappointed with the dealership's ability to problem solve this nuisance on a brand new vehicle. More
by davis1178
Employees Worked With
February 25, 2025
Corey is extremely helpful and. Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! Kind when I had questions and answered them in a timely fashion. I truly appreciate Corey! More
by KimMo
Employees Worked With
February 25, 2025
I always have my bmw serviced here they are very efficient and willing to help and fully explain what needs to be done to the car. efficient and willing to help and fully explain what needs to be done to the car. More
by alannedza
February 25, 2025
Cory was great and helpful He arrange for my car service, tire change and provided a loaner service, tire change and provided a loaner More
by IASAAD86
Employees Worked With
