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BMW of Westlake - Service Center

Westlake, OH

4.7
2,038 Reviews

2,038 Reviews of BMW of Westlake - Service Center

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November 26, 2022

Appointment was easy to obtain and the service was fast and done well. Pleasant experience. More

by FENSTERMAKER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

BMW of Westlake responded

Thanks for the positive review!

November 25, 2022

Service is always prompt. Would like to have courtesy drop off but understand it is difficult in the early am. More

by KJKERN
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 25, 2022

It is very professional and gives sound explanation on the service that's needed. B More

by DENT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 22, 2022

BMW Westlake has friendly, helpful employees, doing their best during a challenging time. When unexpected situations arise, they are professional and work toward a good solution. More

by DONNA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

November 21, 2022

Great dealership! Easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by JERZYBAKALARCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 19, 2022

Brittaney is great. She always takes great care of us. I highly recommend. We have dealt with her for many years. More

by BRIAN.CAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

November 19, 2022

You guys did not fix my problem I am unsatisfied with BMW I need my remote programmed More

by HAMIDAHALLA
Recommend Dealer
No
Employees Worked With
Jhon
Nov 21, 2022 -

BMW of Westlake responded

Hello, please contact the service manager Carl at 440-887-0000 to discuss further. Thanks.

Nov 21, 2022 -

HAMIDAHALLA responded

I just got my other key to work how How much are you guys going to charge me to program the other key I bought from you guys

Nov 21, 2022 -

BMW of Westlake responded

We will try to activate the new key at no charge.

November 18, 2022

Always easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by SonyaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the great review!

November 18, 2022

Responsive and informative. Brittany is excellent on the front end getting the visit setup and keeping me well informed. Also was quick to answer after service questions. More

by disealfon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

November 18, 2022

Great experience of having vehicle servicing in Cleveland. Thank you very much B M W More

by N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Nov 18, 2022 -

BMW of Westlake responded

Thanks for the positive review!

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