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BMW of Westlake - Service Center

Westlake, OH

4.7
1,981 Reviews
Call Service Center (877) 831-5105

1,981 Reviews of BMW of Westlake - Service Center

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October 06, 2021

They do a nice job. Need more loaners because I defiant have a car for roughly 21 days More

by mtrifiletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Nate Lieb
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Oct 06, 2021 -

BMW of Westlake responded

Thanks for the review. We are short on courtesy vehicles at this time and appreciate your feedback.

October 06, 2021

Quick work, comfortable waiting area, friendly staff. I like the reminders that the team sends. Thank you. More

by T.BRUENING
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

October 06, 2021

Service is applied in a clean and timely manner.Follow Service is applied in a clean and timely manner. Follow up covers any questions and the cost is as expected. Thank you. More

by Bill Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Report | Print
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the great review!

October 05, 2021

his cars are fantastic and his cervino is fast good service and the workers are attentive. More

by Victorcerritos12133
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
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Oct 05, 2021 -

BMW of Westlake responded

Thank you for the positive review about your experience!

October 04, 2021

Great service and treatment by everyone! My car was sparkling clean after the detail work. It looks like a brand new car after 5 years of owner ship! More

by JSKRYP1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Report | Print
Oct 04, 2021 -

BMW of Westlake responded

Thanks for the positive review, enjoy your clean car!

October 01, 2021

The service department is awesome. Always prompt and efficient. Clean loners and my car comes back clean More

by ANGILAVERTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
Other Employees : Jim Strunk, Nate Lieb
Report | Print
Oct 01, 2021 -

BMW of Westlake responded

Thanks for the great review about service!

September 30, 2021

Excellent rapport with customer. Concise explanation of service provided. Very personable and knowledgeable. Great follow up. More

by S1freemen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Sep 30, 2021 -

BMW of Westlake responded

Thank you for the great review about Jim and BMW of Westlake!

September 30, 2021

Awesome experience, my service writer Brittany not only took care of my recall issue, but also did scheduled maintenance a little early so I wouldn’t have to come back again in 2 weeks! More

by VERYMERRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Brittaney and BMW of Westlake!

September 29, 2021

Great service at this dealership! Friendly and treated with respect. Did overall ck up and put air in my tires which were low...A+ More

by EYURCIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Report | Print
Sep 29, 2021 -

BMW of Westlake responded

Thanks for the stellar review!

September 29, 2021

The service person Jim was fantastic . He explained everything throughly and kept me Infor. Done quicker than advised More

by MMFH456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Sep 29, 2021 -

BMW of Westlake responded

Thanks for the great review about Jim and BMW of Westlake!

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