BMW of Westlake - Service Center

Big thanks for putting on a new tire. I’m so happy that it was in stock and that you were able to schedule it so quickly. it was in stock and that you were able to schedule it so quickly. More

Issue with paint peeling on interior fan control button and internal temperature lights going dim was resolved. Thank you very much. and internal temperature lights going dim was resolved. Thank you very much. More

The customer service I received on September 4th for my annual service was good. It was determined that my car needed brake work (even though my X1 had only 8000 miles on it). I was told the parts would ne annual service was good. It was determined that my car needed brake work (even though my X1 had only 8000 miles on it). I was told the parts would need to be ordered. As of today, 9 /23 I have not been informed that my car can be repaired. I've called the dealership many times. Calling service at this dealership sends my calls to voice-mail. No one from service returns my calls. I have not been able to drive my car for 3 weeks. More

Cory was awesome! Cory was Awesome! Cory was awesome. Cory was awesome - again, awesome really! Cory was awesome - again, awesome really! More

This is the 5th BMW we have purchased from BMW Westlake. We have worked with Jerry Mancini and he, and the entire staff, has made is a great experience. From sales to service they are first rate! Rich We have worked with Jerry Mancini and he, and the entire staff, has made is a great experience. From sales to service they are first rate! Rich More

The service was excellent mate my service guy was awesome and I really appreciate the type of service they have I like Tom the manager I thought is a very nice guy and I really appreciate the type of service they have I like Tom the manager I thought is a very nice guy More

When I showed up, they were ready for me. The service was great, and they were done 5 minutes early. was great, and they were done 5 minutes early. More

Great service and quick! Jim was very helpful. The waiting room was just ok. Overall good experience. waiting room was just ok. Overall good experience. More

This dealership was timely and friendly and the work seems to be done well. They recommend against front to back tire rotation for awd vehicles which concerns me seems to be done well. They recommend against front to back tire rotation for awd vehicles which concerns me More

My last visit was just like the previous, I am always treated kindly and the repairs or services are completed in a timely manner. treated kindly and the repairs or services are completed in a timely manner. More