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BMW of Westlake - Service Center

Westlake, OH

4.7
2,011 Reviews

2,011 Reviews of BMW of Westlake - Service Center

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July 12, 2021

The BMW of Westlake is where I take my 328ix 2015 to be serviced. They always manage to be able to fit me in for service whenever I need it done. Nate Lieb is very polite, pleasant and efficient along with More

by Happy,216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jul 12, 2021 -

BMW of Westlake responded

Thanks for the awesome review and we appreciate your loyalty!

July 12, 2021

Everyone was very nice and helpful! I highly recommend this location to all friends and family! Thank you for the great service over the years! More

by Saint1i2l3l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

BMW of Westlake responded

Thanks for the awesome review and recommendations!

July 11, 2021

I’m very happy with everything BMW has helped with thus far! Everyone is very nice and a joy to communicate with! I will highly recommend this location to all my friends! Thank you! More

by Mattclover12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick and Anne
Jul 12, 2021 -

BMW of Westlake responded

Thank you for this great review!

July 10, 2021

Men's toilet broken. I don't know why I had to go to the parts department to get the key I purchased since I was getting service on my vehicle. Somewhere in the $475 spent on the key an employee could've wa More

by TOPGUNN005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2021 -

BMW of Westlake responded

Hello. We apologize for the inconveniences. We’ll look into these issues for you. Thanks for bringing this to our attention.

July 10, 2021

Very friendly and service was completed before estimated time frame. Also provided a loaner car while car was being serviced. Also appreciated a car wash to my car! More

by Jillybean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jul 10, 2021 -

BMW of Westlake responded

Thanks for the great review!

July 09, 2021

Nate,is very professional and knowledgeable when dealing with my issue when I came into the dealership. My issue was resolved in a very satisfactory manner. Would definitely recommend dealing with Nate and More

by OLLUCKYBLUEEYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jul 09, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Nate and BMW of Westlake!

July 09, 2021

All was first rate. Great staff. Nate was nice. So was Jim. The manager was very helpful also. Now I am just adding words to get to the 25 word minimum. : ) More

by ABGLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Jul 09, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Jim and BMW of Westlake!

July 09, 2021

Polite and extremely professional staff. Accommodating to individual client needs Staff provided timely updates on the findings. I would say overall exceptional service Thank you Nate More

by LHERHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier she was so professional and friendly , Nate Lieb
Jul 09, 2021 -

BMW of Westlake responded

Thanks for taking the time to let us know about your positive experience with Nate and BMW of Westlake!

July 09, 2021

I have had no problems with the service since 2016. That is why I keep returning and buying my cars here. I am very happy. More

by CHARLESSTOLLENWERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Redden , Jim Strunk, Nate Lieb
Jul 09, 2021 -

BMW of Westlake responded

Thanks for the awesome review and we appreciate your loyalty!

July 08, 2021

Nate was very helpful in arranging our service appointment and making sure of everything that had to be done. Felt like he truely cared about us. More

by JCONDENI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jul 08, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

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