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BMW of Westlake - Service Center

Westlake, OH

4.7
2,050 Reviews

2,050 Reviews of BMW of Westlake - Service Center

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March 26, 2025

Great service and prompt problem solving for my flat tire. We were so pleased with the team at BMW Westlake More

by DCKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

March 25, 2025

A very modern facility with an extremely clean showroom and service area. I enjoy stopping by for complementary washes. More

by GARYPAPARIZOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

March 25, 2025

Always professional, prompt, and courteous service. I also appreciate the hospitality in the waiting area. More

by airica1@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Service a bit expensive for an old car like mine, our alternative family car, low mileage, due to surcharge fee. Staff gave my husband a ride home as a courtesy after car drop off. I like the convenience More

by JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

BMW of Westlake responded

We truly appreciate your honest feedback.

March 23, 2025

They have excellent service and my service advisor was very thorough and I appreciate the tech video. More

by QDENNIS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

March 21, 2025

The best around! !! Great communication, always friendly, and always on time! Plus they wash your car for you before you pick it up! More

by GEORGESALAZAR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

BMW of Westlake responded

George, we are so pleased you enjoyed your visit to BMW of Westlake!

March 21, 2025

Great service, friendly, helpful, fast turnaround I enjoy visiting the dealership, it is very welcoming and I get fast, courteous service More

by LUIS64
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Mar 23, 2025 -

BMW of Westlake responded

Luis, thank you so much for the positive review!

March 20, 2025

Excellent customer service. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. More

by DIAMONDBTAYLOR.EFDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

March 20, 2025

Corey was excellent in coordination of schedule and explain the process. His follow up was great More

by RABIMD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

BMW of Westlake responded

It's experiences like yours that really keep us motivated!

March 20, 2025

Brittaney is very professional, knowledgeable, communicative, and committed to her BMW customers. Thank you Brittaney and the service staff at BMW of Westlake! More

by JWALTER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

BMW of Westlake responded

Thank you for sharing your positive experience!

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