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BMW of Westlake - Service Center

Westlake, OH

4.7
1,981 Reviews

1,981 Reviews of BMW of Westlake - Service Center

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January 10, 2025

Very excellent service and good customer service. Will be back very soon and will refer friends. More

by MAYJOR0042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

January 10, 2025

Cory did a great job making sure I was apprised of my car’s status. Also provided me with a loaner to make the repairs more efficient! More

by MJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

It's experiences like yours that really keep us motivated!

January 10, 2025

Cory and BMW Westlake always provide great communication and service. Their pricing is transparent and fair. More

by MICHAEL.B.MURRAY0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

Michael, thank you for your kind words and this wonderful review!

January 10, 2025

Brittaney worked with me on my service and was extremely helpful. Loaner car ready and everything went smoothly. More

by ohbobwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

January 09, 2025

Front Brakes & Rotor replacement Efficiently. Chauffeur to and from home while car was serviced. Great example of responsible and reliable service. Thanks. More

by TWILLIAMS3LOF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

January 09, 2025

Good service and friendly personal. I would definitely recommend to others. Keep up the good work More

by eawadalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

January 09, 2025

The service advisor Matt was very polite and helpful! My service was completed and they were kind enough to loan me a car to keep an appointment that I had which I appreciate! More

by GEMINIDMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caruso
Jan 11, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 09, 2025

Professional, responsive, great follow up and kept me informed throughout process. Made good suggestions for future service. More

by rjb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

January 09, 2025

Cory with scheduling is always professional and knowledgeable . James the mechanic always makes everything easy to understand w the videos More

by lizhealth5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

January 09, 2025

Cory with scheduling is very easy to work with . Matthew the mechanic is very knowledgeable and I find his video very clear and informative More

by lizhealth5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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