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BMW of Westlake - Service Center

Westlake, OH

4.7
2,136 Reviews

2,136 Reviews of BMW of Westlake - Service Center

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February 13, 2025

Fast, reliable service. Great customer service Andrew was very helpful. A little pricey but overall great! More

by RACHELBELTRAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

BMW of Westlake responded

Hi Rachel, we are very happy to have provided you with such a positive experience!

February 12, 2025

Proactive scheduling for an oil change. Excellent communication and quick in and out day of service. More

by ALFOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 12, 2025

Easy to work with. Car was serviced quickly even though it was an unscheduled visit. More

by krebscarla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

We're so happy we were able to help you out! we are very happy we could provide you with a positive experience!

February 11, 2025

Easy to get appt, nice service waiting area, dealership is close to where i live More

by AAMIRSHABBIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Your satisfaction is our top priority.

February 11, 2025

My experience was positive. Fantastic support from the staff. There was a computer software issue with it being down. But the staff navigated it very well and still got my vehic More

by A.BRETTMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Thank you for sharing your positive experience!

February 11, 2025

BMW of Westlake provided quick and professional service. I will be going back for future maintenance. More

by BRIAN.JACKSON0231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Great service and people are always pleasant would recommend to the dealer to all that I know More

by PMATOUSEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

February 11, 2025

I make an appointment, drop it off and don’t wait long. Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire packag More

by JCAPRETTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

February 09, 2025

Hubby took my truck in for a recall. Excellent service and friendly staff. Awesome just awesome. More

by Princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

BMW of Westlake responded

Hello Princess, thank you; we appreciate your feedback!

February 09, 2025

Very timely repairs and communicative. dealership. I appreciate how easy it is to work with the repair department. More

by AIMEEGREENFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

BMW of Westlake responded

We are glad we could help!

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