BMW of Westlake - Service Center

Excellent service staff. John Cordell and everyone are attentive and thorough. The service department is why I come back to BMW Westlake. John Cordell and everyone are attentive and thorough. The service department is why I come back to BMW Westlake. More

Friendly and knowledgable service staff. Dealt primarily with Ms. Quick. Text messaging for service questions and updates was very convenient. Very clean and comfortable customer loun Dealt primarily with Ms. Quick. Text messaging for service questions and updates was very convenient. Very clean and comfortable customer lounge. Good attention to detail on my service work. I appreciated the clean (inside and out) car when I picked up. More

Never had any issues with this dealership. Their employees are professional and handle situations respectfully Their employees are professional and handle situations respectfully More

Courteous. Professional. Timely. I have confidence in his work: I look forward to working with him again. Professional. Timely. I have confidence in his work: I look forward to working with him again. More

Dealership did great recovery job after battery on 2024 X5 totally died. Roadside assistance arranged to flatbed car to dealer very quickly, dealer assessed problem quickly and a new battery installed w/ X5 totally died. Roadside assistance arranged to flatbed car to dealer very quickly, dealer assessed problem quickly and a new battery installed w/i 24 hrs. More

Everyone I come into contact with either salesman or mechanic or even the passerby’s are all friendly and helpful. This is my go to desler mechanic or even the passerby’s are all friendly and helpful. This is my go to desler More

Paid for transmission diagnostic and was told I need a new transmission at a cost of approximately $10,000.00. I was told the car is not worth repairing. I was just about to have the car towed to the junk new transmission at a cost of approximately $10,000.00. I was told the car is not worth repairing. I was just about to have the car towed to the junkyard and get 300.00 for it. I looked up transmission problems with a2006 325i and found info on resetting the transmission control module. I followed the instructions and drove the car off of the bmw parking lot. It’s been two months and the car is shifting great. So far no issues. They didn’t tell me it could be the control module and I asked why don’t you know. I was told that it would cost extra for a more in depth analysis. I knew I had a transmission problem when I had it towed in. It was not cheap to find out what I already knew. The car in in really nice shape so I am so glad I took it upon myself to research transmission problems with 2006 325i. This is my last bmw. I have a bmw x3 as well. No more. Beamers for me plus the service department is not good at all as it related to my issue. More

Specifically asked them to check the timing belt on my car. They didn't. My engine blew and ruined my car. Never going back. car. They didn't. My engine blew and ruined my car. Never going back. More

Pleasant work with employees including cashier. Place looking very nice and clean. Everything was good. Place looking very nice and clean. Everything was good. More

Dealership is nice and clean and very organized. Service adviser is courteous and very professional. Technician provided informative information on the car. Service adviser is courteous and very professional. Technician provided informative information on the car. More