BMW of Westlake - Service Center

The Westlake team are always accommodating with setting service appointments, but during this visit they went beyond the call of duty…My appointment was scheduled for 10am, but I had arrived one hour early service appointments, but during this visit they went beyond the call of duty…My appointment was scheduled for 10am, but I had arrived one hour early as I needed to conduct some work calls and Cory had me in and out even before my scheduled appointment time of 10am…Now that’s elite Customer Service! More

Kevin in the Westlake, Ohio service department was awesome! He touched base all the way through. He continues to stay in touch regarding my car! Thank you, David DeFlorentis awesome! He touched base all the way through. He continues to stay in touch regarding my car! Thank you, David DeFlorentis More

Fixed everything that needed done. Took an extra day not to be rushed and to do it right. Took an extra day not to be rushed and to do it right. More

The service was efficient and courteous. My BMW Is now running very well. It is always a pleasure to deal with Cory. I only wish the diagnostic charge were not so high, since it was recom My BMW Is now running very well. It is always a pleasure to deal with Cory. I only wish the diagnostic charge were not so high, since it was recommended that I replace all eight spark plus and coils. Knowing that, why was the diagnosis so extensive, to identify which two spark plugs and coils were malfunctioning? More

Great place to take my 3 series! Corey, Brittaney, and Omar did a fantastic job of figuring out where the strange noises were coming from Corey, Brittaney, and Omar did a fantastic job of figuring out where the strange noises were coming from More

Never have car returned when promised. Do not offer loaner vehicle as agreed upon when purchased Do not offer loaner vehicle as agreed upon when purchased More

Very professional and nice. I liked that a video was given via text to explain what was going on with my vehicle. Only one thing that upset me…..on pick up of my vehicle, An e I liked that a video was given via text to explain what was going on with my vehicle. Only one thing that upset me…..on pick up of my vehicle, An employee named Kevin was very unfriendly and set the mood badly. In my opinion, he should not greet or even speak to a customer. Vanessa Adams More

I purchased my BMW from Nez two years ago and Kevin has accommodated all of my service work regarding normal maintenance! Everyone is so nice and accommodating and it has always just been a seamless proces accommodated all of my service work regarding normal maintenance! Everyone is so nice and accommodating and it has always just been a seamless process! Thank you for always going above and beyond! More

I was repeatedly promised my car was done by Kevin only to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even a to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even after promising to do so. My BMW will be serviced by another dealership. I won’t be returning. 7 weeks is too long for not getting regular updates More

Very helpful. Fixed everything as promised in a timely fashion. The service coordinator also found an extra rebate for the tires I purchased. Fixed everything as promised in a timely fashion. The service coordinator also found an extra rebate for the tires I purchased. More