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BMW of Westlake - Service Center

Westlake, OH

4.7
1,988 Reviews

1,988 Reviews of BMW of Westlake - Service Center

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January 05, 2024

Mathhew was very nice explaining the options available to fix my car unfortunatly I wasn't able to get it seviced because I couldn't afford the cost.It was over my budget Thank you More

by YAZAMI5BARSA
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 05, 2024 -

BMW of Westlake responded

Thanks for the five stars!

January 05, 2024

The service was quick and completed within the expected time. We're very happy with the whole experience. More

by Miro Humer
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 05, 2024 -

BMW of Westlake responded

Thanks for the amazing review!

January 05, 2024

You would expect that during maintenance visit to be told if any of fluids is low including steering and transmission fluid More

by DRTAMERHASSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

BMW of Westlake responded

Thanks for letting us know about your experience. These aren't items that are traditionally checked during routine maintenance as they require draining but we'll be sure to address your comment with the team.

January 04, 2024

I had routine maintenance down and Cory was attentive and kept me informed. Thanks Cory. More

by kendelk
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
January 04, 2024

My experience with the service department is always pleasant, very courteous staff, and always accommodating. More

by JDillingham
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 04, 2024 -

BMW of Westlake responded

Thanks for the great review!

January 04, 2024

Concise, to the point, friendly. Etc etc etc etc etc etc etc etc etc etc More

by CRAIG.WYSOCKI
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 04, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 03, 2024

Professional and experienced! They always have respect and treats you like a family... I'm pleased to have them taking care of my car! More

by DANELOS23
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the awesome review!

January 03, 2024

I always feel confident that I have been given honest recommendations and have received the best service for my vehicle that is possible. More

by borysepakush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 03, 2024

Appreciated the accommodations for me considering the extensive work that needed to be done on my car. More

by Gvandootingh
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 03, 2024 -

BMW of Westlake responded

Thank you for the great review!

January 03, 2024

Great My experience was absolutely perfect. Your appointment was kept and the services were provided. Thank you very much. More

by HCMARSICO
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 03, 2024 -

BMW of Westlake responded

We appreciate the positive review!

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