BMW of Westlake - Service Center

Jim took care of issue - moon roof frozen- fast response. Smooth. Called day prior- dropped off and fixed next day. Thanks response. Smooth. Called day prior- dropped off and fixed next day. Thanks More

They are cuteous and thorough and they are conscience of cost. The dealership wants ro please. cost. The dealership wants ro please. More

Always accommodating and helpful in every way. Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know a Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know anyone that doesn't love her! Her service department deserves a 10. More

This dealership is great. I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in W I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in Westlake More

Great sales and service, I received reminders and did not have to make phone calls for the appointment have to make phone calls for the appointment More

Jim at the service desk was very understanding to our need he took us in the next day. Thank you Jim … need he took us in the next day. Thank you Jim … More

Good experience overall, Accommodating to my schedule and a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was the a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was then told there was no recall. More

Good Job Brittaney & Good Job Westlake BMW. I Will Be Back Sooner Than Later. -Shaw I Will Be Back Sooner Than Later. -Shaw More

I had a great experience with BMW Westlake, they got my car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car wa car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car was ready the next day which was great! More

Outstanding. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. More