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BMW of Westlake - Service Center

Westlake, OH

4.7
2,038 Reviews

2,038 Reviews of BMW of Westlake - Service Center

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April 06, 2023

Super helpful and friendly staff. They always taken good care of every vehicle I took here so far, always honest and advising + they’ve been wallet friendly with my necessities More

by Valentin Costache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Apr 06, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

April 05, 2023

THE LEVEL OF PROFESSIONALISIM IS UNPARALLELED. MYSELF AND MY CAR ARE TREATED WITH THE UTMOST CARE. I WILL ALWAYS RECOMEND THIS DEALERSHIP BRITTANEY AND JIM ARE SUPER. More

by jpsgag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Apr 05, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

April 05, 2023

I like the service very good it was very helpful employees very good manners that’s what is this all about thank you More

by Nally2u18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Whelpley
Apr 05, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

April 04, 2023

Great service! They were all so helpful and quick to fix the problem with my car. Very friendly and personable staff. I’ve always had great service with them! More

by Roshni120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Apr 04, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

March 31, 2023

Reasonable prices and didn’t wait too long for service on my vehicle. Will return More

by GUSTAVEKOEHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 30, 2023

great customer service, Britney is always great to work with as a service consultant thank you More

by levo6464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

BMW of Westlake responded

Thanks for the amazing review about Brittaney!

March 29, 2023

Thank you BMW Westlake for the awesome detail job! ! Everyone is always fantastic and the service is top notch!! More

by christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Mar 29, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

March 29, 2023

You guys took the time to research my problem and tell me the issue. Thanks More

by DAVID.PLOENZKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Mar 30, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 29, 2023

I always have Great Customer Service when servicing my car there . Britney always goes above and beyond with making me happy. Everyone in the Service Department is Great with everything they do . Great As More

by lauraeasley
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Mar 29, 2023 -

BMW of Westlake responded

Thanks for the awesome review about the team!

March 27, 2023

Good service and Cory is very professional and gets to the problem quickly and gives you the option you have More

by ANAS.HUSIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

BMW of Westlake responded

Thanks for the positive feedback about Cory!

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