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BMW of Westlake - Service Center

Westlake, OH

4.7
2,038 Reviews

2,038 Reviews of BMW of Westlake - Service Center

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March 26, 2023

Best dealership in the Americas! White glove treatment by each and every member of the BMW team! Third time we’ve purchased a vehicle from this dealership! More

by MEDATT1LO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Delczeg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

BMW of Westlake responded

We appreciate the amazing review!

March 25, 2023

Nate and team did a great job with the services they performed and the car was clean when they dropped it off at my home. More

by Katie M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the awesome feedback!

March 25, 2023

Jim in service was excellent. Car was was hard afterwards.Service charges for repairs were very expensive More

by PEBBLE3ON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the five stars!

March 25, 2023

Fast and friendly service; highly recommend. Brittaney is efficient and I know everything will be addressed properly. More

by JZUGAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

March 24, 2023

I mistakenly went to the wrong dealership for my service appointment and Nate was nice enough to fit me in, rather than sending me to the one on the other side of town. More

by sarahmaenle
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the positive review about Nate!

March 24, 2023

The service department was excellent in helping to provide excellent & quick service. I would highly recommend you. More

by Tapapish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 24, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

March 23, 2023

So easy to schedule appointment. Fast and friendly service. Can’t say enough!! Video from mechanic was five diamond service. Made me feel like a member of the dealership. Not a RO More

by Donnie O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Mar 23, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

March 22, 2023

Fixed my vehicle in 1 day, very happy with their service. Gave me a loner More

by TRISHA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 22, 2023

Great Service done right! I appreciate the time spent to fix the problem quickly and correctly. More

by DCROWELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nez Faraj , Nate Lieb
Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 21, 2023

Great customer service and support it was great to receive text messages and videos of what services were performed More

by WAXY428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 21, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

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