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Baker Nissan

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
1,567 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,567 reviews

June 27, 2026

Pretty good dealership, be careful in the finance room. If they can’t beat you on the floor they will try to raise the price $1,500 in the finance room. Convenient to not know the price agreed upon until I More

by noahbain18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Avalos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob English
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any miscommunication or misunderstanding in the finance room. Our team strives to provide fair and transparent pricing, and we will review our processes to ensure a positive experience for all our customers. Thank you for choosing our dealership.

June 26, 2026

My advisor is nice and they got the job done quickly. Nothing bad to say. . More

by ryg72865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2026 -

Baker Nissan responded

Thank you for your review! We strive to provide prompt and friendly service to all our clients. We appreciate your feedback and look forward to working with you again in the future.

June 26, 2026

My service at Baker Nissan never disappoints. I always enjoy the professionalism and knowledge of the staff. Thank you, Rogelio - Wayne Lawrence More

by WAYNELAWRENCE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Baker Nissan responded

We are thrilled to hear that our team at Baker Nissan continuously provides you with outstanding service! Thank you for choosing us, Wayne. Your satisfaction is our top priority.

June 25, 2026

Baker Nissan is a super Dealership with great service from beginning to end. Keep up the great job. More

by GUSANO1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Baker Nissan responded

Thank you for your kind words and support! We are thrilled to hear that you had a positive experience at Baker Nissan. Our team strives to provide exceptional service from start to finish and we are happy to hear that we exceeded your expectations. We will continue to work hard and give our best to our customers. Thank you for choosing Baker Nissan!

June 25, 2026

Service advisor Tony has excellent communication and great customer service. He’s always keeping me updated about my car in a timely manner. Having my car serviced from start to end is always fast and e More

by annamrubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar "Tony" Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Baker Nissan responded

Thank you for your kind words! We're so glad to hear that service advisor Tony provided excellent communication and great customer service for your car. Making the service experience fast and easy is our top priority. We appreciate your feedback!

June 25, 2026

Received awesome service and Najee Rashed is a great advisor! I highly recommend them for your Nissan service needs! More

by KhadijaF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Baker Nissan responded

Thank you for your review! We are so happy to hear that you received awesome service from Najee Rashed and that he provided great advice. We strive to provide top quality service and appreciate your recommendation for Nissan service needs!

June 25, 2026

Baker Nissan is a nice dealership Sammy was vary helpful helping us with our New pathfinder Thanks to all there More

by ROY_DAVILA_LC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Baker Nissan responded

Thank you for choosing Baker Nissan, we are thrilled to hear that Sammy provided exceptional service during your experience with us. We appreciate your support and look forward to serving you again in the future. Happy driving! #BakerNissan #GreatCustomerService

June 25, 2026

Went out of their feed to be helpful. They found the right car for me. More

by rjmurphy34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jun 27, 2026 -

Baker Nissan responded

"Thank you for taking the time to leave a review! We are thrilled to hear that we could exceed your expectations by finding the perfect car for you. We appreciate your business!" #CustomerSatisfaction #GoingAboveAndBeyond

June 24, 2026

Easy entry process; greeted pleasantly upon arrival; advisor communicated throughout service time; shuttle provided and later rental. More

by twrye0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2026 -

Baker Nissan responded

Thank you for sharing your experience with us! We strive to make our customers' visits as hassle-free as possible and we're thrilled to hear that our entry process, friendly staff, and communication during your service were all top-notch. We also understand the importance of providing options for transportation, so we're glad our shuttle and rental options were convenient for you. We can't wait to welcome you back for your next service!

June 23, 2026

great customer service, it's convenient, clean and I appreciate the snacks and coffee and water. More

by marybasaldua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuell Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Baker Nissan responded

Thank you for your kind words! We strive to provide top-notch customer service and a clean, convenient environment for our customers. We're glad to hear that you enjoy our complimentary snacks and beverages. Your satisfaction is our top priority. See you soon!

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