Benzel-Busch Motor Car

Benzle Team was extremely accommodating to my needs and late hour shchedule. They made the entire buying process super seamless!! late hour shchedule. They made the entire buying process super seamless!! More

They misled us about how long a very standard oil change would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in th would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in the morning and it sat there ALL day. They told us they were just very busy that day. Poor excuse, and terrible customer service. More

Last week I scheduled the yearly "Express" service checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience wi checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience with the Benzel Busch staff. I was ignored when inquiring about the whereabouts of my vehicle as it was no longer on site. I was told that the car was being washed and I should have it back in minutes, which turned into hours. I volunteered several times to walk down the road to pick up my car but was refused. When I finally did get my car back, it was not washed, it had a new foul smell that can only be described as shame and sweat, and to top it all off a jackknifed truck in the service driveway was blocking the exit. After this experience and several negative experiences my wife had, we will not be getting a 5th Mercedes from Benzel-Busch. I hope I never have to return to this dealership ever again. More

Very helpful and friendly staff, comfortable waiting area, no hassle service. Overall, very happy with the experience. area, no hassle service. Overall, very happy with the experience. More

I took my 2021 GLS 580 for service and explained that I was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later, I was told that the problem had been addressed. Five days later, the problem continued. I took my vehicle back to the dealer for repair and it has been 5 weeks and there is no resolution to the problem. I am continuously being told that my vehicle is still failing the quality check and they still can't figure out the problem. Meanwhile, I continue to make my lease payments, despite not having possession of my vehicle. More

Personable, very efficient, and true to their word. Stresses. There's also a very comfortable waiting area. Stresses. There's also a very comfortable waiting area. More

Completely pleased with the service and enjoyed the use of the loaner car which was a beautiful new car, completely clean and easy to pick up. of the loaner car which was a beautiful new car, completely clean and easy to pick up. More

I was given excellent service by salesman Michael Ehrlich. It was a seamless experience from start to finish. I was in my new car within 24 hours. Ehrlich. It was a seamless experience from start to finish. I was in my new car within 24 hours. More

Very attentive to my needs and cordial. A very comfortable experience. Wait time was acceptable A very comfortable experience. Wait time was acceptable More

Service was impeccable, car came back perfect, on time, everything as expected, loaner was helpful everything as expected, loaner was helpful More