Benzel-Busch Motor Car

The sales representative and finance personnel that handled the purchase of my very customer-focused. They were very welcoming, and took the time to explain things that were unclear to me. Excellent cu handled the purchase of my very customer-focused. They were very welcoming, and took the time to explain things that were unclear to me. Excellent customer service... More

It was urgent to get my car back quickly and it was handled expeditiously. Thank you. I will always use Benzel-Busch. They’re the best! handled expeditiously. Thank you. I will always use Benzel-Busch. They’re the best! More

Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly. I brought this to the attention of my salesman, I then brought the car back in and the CPO sales manager agreed the repair wasn't up to CPO standards. I brought the car back in to drop off at the body shop. After a week I picked it up it was again raining and it appeared ok,. On the way home I noticed that the repair wasn't up to standards. It was once again repaired poorly with body filler. During this process I went to two other Mercedes certified body shops and was told that the only way to repair it properly was to replace the door skin. I told them this when I dropped it off to be repaired, and even showed them a repair estimate stating that. I was told 'don't worry we will make it right' Well they haven't. I live 110 miles from the dealership and this took a total of 4 trips to get to this point. All I want them to do is fix it properly, is that asking too much? My only recourse is to now file a complaint against the dealership and get it fixed myself. I would be very careful buying any vehicle from this dealership. More

They never disappoint! From sales to service- always happy dealing w them. Talia is great in the sales dept & everyone I’ve dealt w in service is equally as good happy dealing w them. Talia is great in the sales dept & everyone I’ve dealt w in service is equally as good More

I had to wait over three hours for roadside assistance there were no loaners I had to wait four days for one other than that service was good there were no loaners I had to wait four days for one other than that service was good More

Excellent service from Chris IsemanExcellent service Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman E Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman More

As Always very Helpful, Timely service with no surprises. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service. More

Very easy purchase, this is my 5th Benz from Benzel Busch and will be back for more....Joseph always takes care of me and this purchase was hassle free and they took care of me as a longtime customer and will be back for more....Joseph always takes care of me and this purchase was hassle free and they took care of me as a longtime customer More

Excellent experience with Joanna. She is knowledgeable and extremely friendly. She walked me through the whole process and was very responsive to my questions. Thank you JF and BB team. and extremely friendly. She walked me through the whole process and was very responsive to my questions. Thank you JF and BB team. More

Service is always excellent! No wait time. I trust my Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress. Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress. More