Benzel-Busch Motor Car

Lamont is a First Class Sales Associate, it was a pleasure working through what was a difficult circumstance after my car had been stolen. Thank you for all your help. pleasure working through what was a difficult circumstance after my car had been stolen. Thank you for all your help. More

The sales department James Scott and team as well as the service department Michael and team are beyond awesome! Professional, fast, thorough, and have resolved issues or got me to the place I needed. The o service department Michael and team are beyond awesome! Professional, fast, thorough, and have resolved issues or got me to the place I needed. The overall dealership is clean, and safe. Keep up the great work getting it done for your customers financially and mechanically! More

Once I got to Mercedes, everything and everyone were nice. However, the time to connect to a Road Service person was well over a half hour. If someone is in trouble or has a child with them, that’s far nice. However, the time to connect to a Road Service person was well over a half hour. If someone is in trouble or has a child with them, that’s far too long a wait to connect. More

Always a pleasure visiting benz for service. Everything goes very smoothly. Snd I have the best advisor. David Tangen always makes visiting Mercedes benz a great experience goes very smoothly. Snd I have the best advisor. David Tangen always makes visiting Mercedes benz a great experience More

During my last visit, the service center was extremely busy and Scott Bateman was assigned as my liaison. He walked me through the service process and at all times made an effort to keep me apprised of t busy and Scott Bateman was assigned as my liaison. He walked me through the service process and at all times made an effort to keep me apprised of the status of my vehicle. From the time I came in to the shop until the time I left, I didn't see him stop moving--helping other customers, working with his mechanics and ensuring things went smoothly for all. As the one who interfaces with the customer, Scott is a tremendous asset to Benzel-Busch; he has excellent communication skills, holds himself accountable for the work being done on your vehicle and does his absolute best to make the service experience as seamless as possible. I cannot recommend Scott and his group any more strongly. More

Express service worked well— I was in and out! Pleasant area to wait while vehicle was being serviced. The gentleman at the check-in desk kept me advised about the cars’ schedule. area to wait while vehicle was being serviced. The gentleman at the check-in desk kept me advised about the cars’ schedule. More

Always pleased with the service! I relocated to SC and used a dealer in Charlotte for my 1st service back in December and Englewood is 2nd to none on end to end experience. I was up in NJ visiting, due f used a dealer in Charlotte for my 1st service back in December and Englewood is 2nd to none on end to end experience. I was up in NJ visiting, due for Service B and booked with Englewood knowing I’d be taken care of. Thank you More

Excellent customer service. Responsive, knowledgeable and friendly. Great first experience at a Mercedes Benz dealer. Car was ready when we got there to pick up. and friendly. Great first experience at a Mercedes Benz dealer. Car was ready when we got there to pick up. More

The Express Service is well organized: friendly and professional staff answer questions and go through quotation first, then efficient service work done by the efficient technicians, and you can even s professional staff answer questions and go through quotation first, then efficient service work done by the efficient technicians, and you can even see the work progress through the big window in the customer waiting room. Excellent! More