Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Awesome Great location, great service. Staff is very friendly and helpful. They are very busy most of the time, so expect to wait a while or borrow a rental. Great location, great service. Staff is very friendly and helpful. They are very busy most of the time, so expect to wait a while or borrow a rental. Overall highly recomended for your next vehicle purchase or service appointment! More
Mark Bivens provided good service, despite busy conditions. His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situat His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situation, as best he could, with the "in-denial" customer (heh, heh) before moving on to me. The time factor was not really Mark's fault at all---he dealt with it likely-better than I would have. More
Continued good service! I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment a I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment at Berger. Would not go anywhere else! More
good job the people that were involved with me on the 17th could not have been any better from the service tech to the shuttle driver good job to all well done the people that were involved with me on the 17th could not have been any better from the service tech to the shuttle driver good job to all well done More
They did an awesome job the vehicle looks like brand new. Awesome job on the repair. They gave me a courtesy car and now my wife knows what kind of vehicle she would like to have next. Awesome job on the repair. They gave me a courtesy car and now my wife knows what kind of vehicle she would like to have next. More
Repair of front end due to collision Staff was very friendly and informative. When I dropped my car off, I still had about 20 minutes before my pick up was coming. They called the car r Staff was very friendly and informative. When I dropped my car off, I still had about 20 minutes before my pick up was coming. They called the car rental place and asked them to come early. they were there in less than 5 minutes! Repair to damage was explained and I was pleasantly surprised to see the interior was cleaned. Thank you for a pleasant experience! More
Above and Beyond Beth went above and beyond this time to help me get the car and the deal that fit into my soon to be retirement May 2019. First my lease was up in Aug Beth went above and beyond this time to help me get the car and the deal that fit into my soon to be retirement May 2019. First my lease was up in August. Had phoned ahead so she knew I was coming. She had several plans all ready for me to chose from for a 2018 equinox. I found one that fit my budget that was less than my 2017 lease. Next she asked what color I was looking for. I settled on this nice gray color. But they didn't have one the lot. So she checked inventory of other dealers. Couldn't find one that I could get that day So low and behold as my kids would say she hooked me up with the showroom model one that was fully loaded for the same deal as the other one and I mean a 2018 Equinox that has everything power sunroof etc. If I could rate her on a scale from 1 to 10 I would rate her a 12. Thanks Beth . And no pressure Kathy . More
Not customer friendly The salesperson was a jokr, she was only looking out for her self. You only get the car they give you. They don't care about your wishes. I wanted a w The salesperson was a jokr, she was only looking out for her self. You only get the car they give you. They don't care about your wishes. I wanted a white car with a sun roof. I want to buy not lease. Although we told her over 10 times she still had me sign a lease. The manager was great and changed it to a purchase. Ive had the car for less then a week and it is already in the shop for electrical problems. I hate this car and this dealership. I had no choice my car's engine went out while being serviced there after I spent over $2,600 the week before to get the knocking fixed. Cash for your car is a total lie.Don't go to Bergers. More
new car I am very happy with new car and service at berger Chevrolet. this is my 3rd car I have bought here.darrell pike was very helpful, stood by my side an I am very happy with new car and service at berger Chevrolet. this is my 3rd car I have bought here.darrell pike was very helpful, stood by my side and explained everything and set up my phone. I brought car in to have finishing done from great lakes, everyone in service are very helpful and Darrel came to walk me through it. More
Repairs and Purchases Chevy products are the best and stand up to Michigan weather. Jeremy keeps my cars running well beyond 100,000 miles and when the time comes for a ne Chevy products are the best and stand up to Michigan weather. Jeremy keeps my cars running well beyond 100,000 miles and when the time comes for a new one Eugenio moves the banking industry to get me into a great vehicle. I love my 2018 Traverse. More