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Bical Auto Mall

Brooklyn, NY

4.7
817 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 817 reviews

November 02, 2018

Salesman was wonderful It is ridiculous that the salesman has to plate and gas up his deliveries! He should be taking care of other customers. There should be get ready empl More

by Nancyweismuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2018 -

Bical Auto Mall responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, The Bical Auto Mall Team

November 01, 2018

Charlie Albanese True gentleman, made the leasing of my new GMC Acadia pain free. Was open and honest with me from the start. Was able to complete lease with great ter More

by Rayana 1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

Bical Auto Mall responded

Hello Rayana and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, The Bical Auto Mall Team

October 30, 2018

Fantastic I had the pleasure of leasing a new vehicle at Bical Auto Mall. I say pleasure because dealing with Charlie my sales/leasing representative made this More

by ShelHy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2018 -

Bical Auto Mall responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, The Bical Auto Mall Team

October 28, 2018

Ye older bait n switch! D George double crossed not only his customers, but he does so behind the salemans' back. We were poised to purchase a brand new car, and potentiall More

by Ruth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave George
Nov 01, 2018 -

Bical Auto Mall responded

We are sorry to hear about your visit. The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Best, The Bical Auto Mall Team

October 25, 2018

My experience John was friendly and knowleable. Gave us a good price and made the paperwork go fast and easy. We would recommend him to all our friends interested i More

by Lewis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal, John Allen
Oct 28, 2018 -

Bical Auto Mall responded

Your compliments and kind words mean so much to us and our team, Lewis! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Bical Auto Mall Team

October 23, 2018

New Lease leaving Honda Isaac Griffith saw us looking at a Chevy Traverse getting ready for no more minivan. He was wonderful, knowledgeable,nicest sales person I have ever More

by lad123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Griffith
Oct 24, 2018 -

Bical Auto Mall responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new Chevy Traverse and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, The Bical Auto Mall Team

October 19, 2018

VERY PROFESSIONAL Mr. Charlie Alba]nese was excellent in the handling of my lease for a i2019 Equinox. He made the transactions go smoothly and without any problems. More

by doggykover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Bical Auto Mall responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Best, The Bical Auto Mall Team

October 16, 2018

Excellent, stress-free customer service Professional and courteous personnel, willing to work with the customer to lead to a satisfactory purchasing experience. Highly recommend. Salesman, J More

by The Prof.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Daniel
Oct 16, 2018 -

Bical Auto Mall responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are happy to hear that our team worked hard enough to make your purchase completely painless. Best, The Bical Auto Mall Team

October 16, 2018

“Knowledgeable, efficient, courteous” This was my first experience leasing a car through Bical Auto. I was referred to Charlie Albanese by a friend who had nothing but wonderful things to More

by Barbara125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to share your kind words about your experience at Bical Auto Mall! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best, The Bical Auto Mall Team

October 15, 2018

Excellent, A great place to shop for an excellent car , professionally way of explaining every detail of a sale that makes feel very comfortable and definitely s More

by Euro2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Bical Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Bical Auto Mall Team

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