Bical Auto Mall

Pleasant I did not feel like I was being pressured into buy a vehicle, they listen to what I was looking for and made feel comfortable I did not feel like I was being pressured into buy a vehicle, they listen to what I was looking for and made feel comfortable More

Service was professionally done. The service was professional accommodated to our likeness. Everyone was quite professional and adhere to our needs. Every question was answered, when The service was professional accommodated to our likeness. Everyone was quite professional and adhere to our needs. Every question was answered, when asked to complete the transaction. More

Honest, respectful, and completely down to earth. This was...no hyperbole...the absolute best car buying experience I have ever had. Bill Hairston was the kindest, most patient, and helpful sales per This was...no hyperbole...the absolute best car buying experience I have ever had. Bill Hairston was the kindest, most patient, and helpful sales person I have ever encountered in any retail experience. He made phone calls to help remove a mistake on the title of my trade-in, and handled the transfer of my insurance seamlessly. I bought a used Subaru Forester with 35,000 miles for a price that a competing dealership wanted to charge me several thousand dollars more for, as well as tack on non-negotiable dealer fees of 2495.00. We walked away from that deal and went to Bical, thank God. Bill was never pushy, answered all of my silly questions, and was never condescending. Oh...and no hidden, or upfront for that matter, unreasonable dealer fees. Additionally, the F and I Manager, Wrenroy Smith, never tried to pull any of the tricks that people warn you about. He was professional, warm, and talked WITH me, not AT me. Everyone made the process simple, and I left feeling like I was treated like a human being. I was given what I believe was a fair price for my 2004 Jeep Liberty, and Mr. Hairston even tried to remove a sticker that I needed from the old car with a razor blade...a complete gentleman. If you live in Brooklyn, or anywhere for that matter, go to this dealership. It's on Flatbush Ave. past Kings Plaza next to what was once Toys R Us. Its's easily accessible and all of the cars are right there on the lot for you to see...no driving to another location to look at one car. The atmosphere is calm so you can actually think about this big decision that you are making. I'm sure that many of the sales people are equally good, but ask for Bill Hairston. He has been with the company for 22 years, and it is obvious why. This is where I will buy all my cars in the future. More

Charlie is the best! Charlie took care of my wife and myself in a very short time. We had a great experience with Charlie, when we turned in our leased 2015 Chevy Traverse Charlie took care of my wife and myself in a very short time. We had a great experience with Charlie, when we turned in our leased 2015 Chevy Traverse for a 2019 Chevy Traverse. He helped us get hooked up with all the programs we needed to get the best out of our new leased vehicle. More

Excellent customer service great communication , Patient I had an amazing experience with salesman Charlie Albanese at Kristal Auto . He has great knowledge of all cars on leasing etc. I have gone to differe I had an amazing experience with salesman Charlie Albanese at Kristal Auto . He has great knowledge of all cars on leasing etc. I have gone to different chevy dealers ( but I have to say this is his calling). he helped me purchase my 2nd lease Equinox. Im so please to have met with him, I will be definitely referring more customers to him. He let's you know up front doesn't cut corners, and doesn't stutter which made the purchase easier. I looked forward to working with him in the future. More

Excellent service and friendly employees Mr. David Chin was very helpful and pleasant. Extremely knowledgeable on the SUV I leased. I would highly recommend to anyone in the market for a veh Mr. David Chin was very helpful and pleasant. Extremely knowledgeable on the SUV I leased. I would highly recommend to anyone in the market for a vehicle lease or finance to go see him or anyone of the professionals at this dealership. More

CHARLIE ALBANESE IS THE BEST!!!!! I purchased my second truck from Charlie. He is so great to work with and is extremely honest. He never beats around the bush like others do and I a I purchased my second truck from Charlie. He is so great to work with and is extremely honest. He never beats around the bush like others do and I appreciate that. I will definitely keep coming back. More

Amazing customer service I had an incredible salesman by the the of Charlie Albanese at Kristal Auto. He was so helpful, friendly and worked with us to help us lease our perfe I had an incredible salesman by the the of Charlie Albanese at Kristal Auto. He was so helpful, friendly and worked with us to help us lease our perfect Terrain. I recommend when you go there, ask for him More

We are pleased with the dealer we had. Charlie goes out of his way to accomadate you. Very knowledgeable about everything we wanted to know about leasing our new car. Friendly and pleasant Charlie goes out of his way to accomadate you. Very knowledgeable about everything we wanted to know about leasing our new car. Friendly and pleasant person also. More

Sales The staff was both knowledgeable and and accommodating. They helped me find the right vehicle for my needs and my budget. The financial team went abov The staff was both knowledgeable and and accommodating. They helped me find the right vehicle for my needs and my budget. The financial team went above and beyond to assist. More