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Big Star Cadillac
Friendswood, TX
3,054 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,054 reviews
October 30, 2023
Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More
by nancy.2
Verified CustomerEmployees Worked With
Other Employees :
zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
October 29, 2023
Great service and quick. Ainsley is amazing and very responsive. Any time I need service I’ll be going to her Ainsley is amazing and very responsive. Any time I need service I’ll be going to her More
by eafranco88
Employees Worked With
October 29, 2023
Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More
by KWilson
October 29, 2023
Jose, my technician was very knowledgeable and helpful. My XT5 was ready before it was promised. My XT5 was ready before it was promised. More
by bearcat
Employees Worked With
October 28, 2023
I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More
by tommy.arencibia
Employees Worked With
Other Employees :
zzBritney zzNorman, zzKarah zzGonzales
October 28, 2023
Over the year since Big Star took over from Ron Carter Cadillac my service and sales has been excellent. Cadillac my service and sales has been excellent. More
by HCHAPS2
Employees Worked With
Other Employees :
Amie Gulli, has been an outstanding staff member over the years.
October 27, 2023
Big Star and Bobbie completed the work on time and very effeciently. I was pleased with the way I was kept in formed of the progress. effeciently. I was pleased with the way I was kept in formed of the progress. More
by LMJIONGO
Employees Worked With
October 27, 2023
The fact that the dealership provides transportation to accommodate my needs while my car is getting service is a huge plus. accommodate my needs while my car is getting service is a huge plus. More
by msalazar8707
October 27, 2023
Fixed everything! And I even got a complimentary car wash! Thanks! Car is running great! And I even got a complimentary car wash! Thanks! Car is running great! More
by MICAHSTANDLEY
Employees Worked With
October 27, 2023
Bobby is by far the BEST - very professional & personable. If he ever leaves Big Star, I’m leaving too. Take good care of him! personable. If he ever leaves Big Star, I’m leaving too. Take good care of him! More
by LoisP
Employees Worked With
