Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,033 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,033 reviews
October 22, 2023
Great service Frienly stayed in contact the whole time during the process great sales person during the process great sales person More
by billyc19650
Verified Customer
October 22, 2023
It’s a nice atmosphere. With great customer service They are very helpful and kind. With great customer service They are very helpful and kind. More
by roserodriguez45
October 22, 2023
It’s always a pleasure to visit Big Star, the staff is always professional and helpful. I don’t hesitate to tell all my friend and everyone I meet to go to Big Star Cadillac for all your car needs! always professional and helpful. I don’t hesitate to tell all my friend and everyone I meet to go to Big Star Cadillac for all your car needs! More
by BSQUARE100
Employees Worked With
zzAmie zzGulli, zzKarah zzGonzales
October 22, 2023
The dealership was clean and organized. The service was very fast and very affordable. Bobby has been handling my car for years and is extremely good with communication. The service was very fast and very affordable. Bobby has been handling my car for years and is extremely good with communication. More
by ESANCHEZ7788
October 22, 2023
Big Star has excellence service and great people who are professionals and always exceed my expectations. professionals and always exceed my expectations. More
by toster0801
Employees Worked With
October 22, 2023
My service and warranty work were done fine but one of my issues is unresolved. Big Star says it's OnStar and OnStar says it's Big Star. I feel certain if the right person looked at my issue it could be re issues is unresolved. Big Star says it's OnStar and OnStar says it's Big Star. I feel certain if the right person looked at my issue it could be resolved. If anyone cares to know what my issue is, give me a call. Thanks Lisa Buswell 713-253-6482 More
by LLBUSWELL
Employees Worked With
October 21, 2023
Jose is very good at his job, took great care of my car from start to finish from start to finish More
by jamsums
October 21, 2023
The bathroom was a mess, disgusting. It needed cleaning service. The company should have clean, fresh bathroom facilities for the customers. It needed cleaning service. The company should have clean, fresh bathroom facilities for the customers. More
by sbazan4801
Employees Worked With
zzJeff zzDial
October 20, 2023
Ainsley is very helpful and knowledgeable. She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after filling and the Big Star service department could not duplicate the problem. I wrote Cadillac customer support, and they called and said to go to another dealer. I did not agree with that suggestion. I emailed them a week ago saying in my opinion, they have resources to solve this problem. Cadillac customer support has not responded. More
by BARRUS
