Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
2,983 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,983 reviews
February 11, 2025
I love this dealership. It's nice having Ainsley as our representative when we come in for service. Other places have high turnover and she's been with us since the beginnin It's nice having Ainsley as our representative when we come in for service. Other places have high turnover and she's been with us since the beginning. I will definitely consider staying with the Starr Cadillac family for our next car purchase because of the friendly, quick service from Ainsley. More
by Susanwalker.us
Verified CustomerEmployees Worked With
February 10, 2025
Excelente trato muy amables my vendedor me explico las funciones de mi Cadillac y me alludo a enlazar mi celular 10 de 10 funciones de mi Cadillac y me alludo a enlazar mi celular 10 de 10 More
by juanapearland7
Employees Worked With
February 10, 2025
Lee made the entire experience smooth Lee kept me informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. More
by toni1958long
February 10, 2025
Bringing my vehicle in for an oil change and tire rotation service was a breeze. Check in my service rep, Bobby Miller, was seamless and I was able to work remotely in the waiting area of the servic rotation service was a breeze. Check in my service rep, Bobby Miller, was seamless and I was able to work remotely in the waiting area of the service department. More
by kaelaolson
Employees Worked With
February 09, 2025
The team was very helpful and ready to make a deal. I greatly appreciate the honesty and promptness of the entire team. I greatly appreciate the honesty and promptness of the entire team. More
by G1
February 09, 2025
Good customer service, Lee provided a exelent service and had all the answers, definitely coming back. had all the answers, definitely coming back. More
by Juanpayalasanchez
Employees Worked With
February 09, 2025
Albert’s customer service was spectacular as it has always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts rather than system but that is just new normal possibly. More
by AUSTINJ.STANFORD
February 07, 2025
Salespeople were very attentive and responsive. They were very professional in ever aspect of the purchase. They were very professional in ever aspect of the purchase. More
by jsfulton2
February 07, 2025
The service was good. Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me abo Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me about what was going on with my vehicle and I didn’t receive my vehicle until a week after I was told it would be complete. Ive had the same issues with another service center which is why I switched. Thankfully I was given a loaner vehicle which was always an issue at the other service center. Overall, I will return the next time my vehicle needs servicing. More
by Vernikak
Employees Worked With
February 07, 2025
Clear communication of the problem and solution. Quick and thoughtful service. Worked to find a date and time that fit my schedule. Quick and thoughtful service. Worked to find a date and time that fit my schedule. More
by patcarter3236
Employees Worked With
