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Big Star Cadillac
Friendswood, TX
3,055 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,055 reviews
October 11, 2023
Ainsley, Was very professional, she was very knowledgeable and showed nothing but respect. Wish all customer representatives were like her. knowledgeable and showed nothing but respect. Wish all customer representatives were like her. More
by GABEHERNANDEZUS
Verified CustomerEmployees Worked With
October 11, 2023
Really nice experience, everything is really nice there and the personnel are very friendly 😀 😊. I really recommend this place. and the personnel are very friendly 😀 😊. I really recommend this place. More
by adrianahr07
October 10, 2023
My review is based on lack of follow through after conversations with managers. Ainsley did a great job the last time I was in there, and my oil change seemed to go well. It has been the best service conversations with managers. Ainsley did a great job the last time I was in there, and my oil change seemed to go well. It has been the best service visit I have had there so far. Hopefully it will continue to improve. More
by MYRENAD
Employees Worked With
October 10, 2023
Jose did a great job working with me on my repairs. He arranged a rental car and kept me informed about my car. He arranged a rental car and kept me informed about my car. More
by SJPRUZIN
October 10, 2023
I purchased a 2021 Cadillac Escalade from George. He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work a He was great, on the other hand our service experience has been terrible. The first week we had it we noticed a couple things that needed some work and contacted big star Cadillac. It took about a month, but finally somebody came to my house to pick it up and take it to the shop to get it worked on. My vehicle sat for 1 week without being touched, Yall apologized and said that when somebody Is available to work on it y’all would call us. Now I’ve had the vehicle for over 3 months, and y’all have yet to work on the things that need working on. I payed top dollar for a vehicle therefor I expected top dollar customer service, so far that has not been the case. More
by Chris D
Employees Worked With
October 09, 2023
Jose my service rep excellent customer service. Pleasure to work with, very sasified customer. Highly recommend Pleasure to work with, very sasified customer. Highly recommend More
by Neilani
October 09, 2023
Ainsley did a great job as always. Got me in and out in a efficient time period. And was easy to work with. Got me in and out in a efficient time period. And was easy to work with. More
by joel1
October 09, 2023
Love the care I get for my car and the way I am kept informed of the repair progress. Always able to call Ainsley to get my appointments and repairs quickly! informed of the repair progress. Always able to call Ainsley to get my appointments and repairs quickly! More
by BSJACKS38
