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Big Star Cadillac

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Big Star Cadillac | Page 161

Name: Big Star Cadillac
Address: 18100 Gulf Freeway, Building B, Friendswood, TX, 77546, US
Telephone: (281) 819-4641
Rating: 4.8

4.8

3,205 Reviews

18100 Gulf Freeway, Building B, Friendswood, Texas 77546

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Sales: (281) 819-4641

Service: (281) 819-4730

Parts: (281) 819-4740

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Today:Open today 9:00 AM - 8:00 PM Closed Now

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Big Star Cadillac

Friendswood, TX

Overview

Employees

Reviews

Vehicles

4.8

3,205 Reviews

Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and ...

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Today:Open today 9:00 AM - 8:00 PM Closed Now

View All Hours Hours

18100 Gulf Freeway, Building B

Friendswood, TX

77546

Directions

4.8

3,205 Reviews

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View 9 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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Service Price Transparency

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Finance Experience

Workmanship

Service Time

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Today:Open today 9:00 AM - 8:00 PM Closed Now

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View 9 Awards

Overview Employees Reviews (3,205) Inventory (525)

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday Closed

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 2:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 2:00 PM

Sunday Closed

Contact Big Star Cadillac

Sales: (281) 819-4641

Service: (281) 819-4730

Parts: (281) 819-4740

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Mark Mauricio

Certified Sales Professional

5.0

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November 08, 2025

Mark and Kelly were excellent to work with it. They worked with me to get a deal I hoped for while going above and beyond to ensure we maint ... Mark and Kelly were excellent to work with it. They worked with me to get a deal I hoped for while going above and beyond to ensure we maintained great communication and attention to detail. ultimately these attributes were critical for allowing me to close a deal with this dealership, even though it was not in my major metropolitan area. They delivered the vehicle to me and helped rectify small issues that arose a long way. All in all this was an excellent experience and I’m grateful to have worked with this team and Mark. Read More Read Less

November 08, 2025

Mark was great from the start to the end. The whole process took less than an hour, which is amazing! I have purchased vehicles at different ... Mark was great from the start to the end. The whole process took less than an hour, which is amazing! I have purchased vehicles at different agencies and I’ve been there for hours. Big Star Cadillac’s staff was very friendly and knowledgeable. Thank you Mark ! You made my son’s first car a reality and he will never forget it! Read More Read Less

October 23, 2025

Great salesman. He was friendly, helpful, informative, and didn’t not pressure me. He answered all my questions and fulfilled my requests. ... Great salesman. He was friendly, helpful, informative, and didn’t not pressure me. He answered all my questions and fulfilled my requests. Read More Read Less

Cristian Mascorro

Certified Sales Professional

5.0

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October 22, 2025

Cris was helpful and thorough during my purchase and continues to assist with questions weeks after my purchase. Provides quick responses an ... Cris was helpful and thorough during my purchase and continues to assist with questions weeks after my purchase. Provides quick responses and always willing to help! Read More Read Less

October 18, 2025

Súper amables,muy respetuosos los muchachos amigables y la verdad me ayudaron mucho a conseguir mi carro! Gracias por su ayuda. ... Súper amables,muy respetuosos los muchachos amigables y la verdad me ayudaron mucho a conseguir mi carro! Gracias por su ayuda. Read More Read Less

October 18, 2025

I showed up thinking I just wanted to test drive something, and Cristian took the time to walk me through a couple of models, pointed out fe ... I showed up thinking I just wanted to test drive something, and Cristian took the time to walk me through a couple of models, pointed out features I’d never considered (who knew the 360-camera would make a difference!), and never made me feel rushed or pushed into anything. By the end, I felt confident about my choice and left with a smile. Definitely would ask for Cristian if you’re shopping there. Read More Read Less

David Bukrinsky

Certified Sales Professional

5.0

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November 03, 2025

It's been over two years now and they've done everything I could have expected, the right way. Believe it or not, that's including the sale ... It's been over two years now and they've done everything I could have expected, the right way. Believe it or not, that's including the sale. No pressure, I got the car I wanted and service dept. has been excellent as well. Read More Read Less

October 22, 2025

The staff I dealt with were friendly and professional with an emphasis on customer service. That is a rare commodity these days and much app ... The staff I dealt with were friendly and professional with an emphasis on customer service. That is a rare commodity these days and much appreciated. Our thanks to David, Angela, and Damy. Read More Read Less

October 14, 2025

Big Star Cadillac has excellent staff and the customer service is top tier. Compared to other dealerships we have visited, Big Star is the b ... Big Star Cadillac has excellent staff and the customer service is top tier. Compared to other dealerships we have visited, Big Star is the best hands down. David is an excellent salesman. He was attentive and he valued our wants and needs. Down to Angela Davis the finance manager, everyone was exceptional. Dami took the time to explain the vehicle features and this was never offered to us at other locations. I will definitely send others to Big Star. Read More Read Less

Amie Gulli

Certified Sales Professional

5.0

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October 17, 2025

Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! ... Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! Read More Read Less

July 14, 2025

The service department is always very proficient. Everyone is very helpful and there to assist whenever needed. The sales department and f ... The service department is always very proficient. Everyone is very helpful and there to assist whenever needed. The sales department and finance are always very helpful also. Read More Read Less

June 22, 2025

Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you ... Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you Read More Read Less

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October 27, 2023

SERVICE VISIT

Bobby is by far the BEST - very professional & personable. If he ever leaves Big Star, I’m leaving too. Take good care of him! personable. If he ever leaves Big Star, I’m leaving too. Take good care of him! More

by LoisP

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Bobby Miller

5.0

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Oct 31, 2023 -

Big Star Cadillac responded

Thank you for your kind words about Bobby! We are delighted that he was able to provide an exceptional experience for you. Please send me an email so that we can learn what we could have done to earn a 5-Star review. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

October 27, 2023

SERVICE VISIT

Bobby my service manager for Cadillac has always treated me with kindness and respect, not to mention taking care of my car needs!! Thanks Karen Craig me with kindness and respect, not to mention taking care of my car needs!! Thanks Karen Craig More

by FINCHKC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Bobby Miller

5.0

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Oct 31, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 27, 2023

SALES VISIT - USED

Our sales person was very nice and polite the service was fast. The staff was very helpful fast. The staff was very helpful More

by Mark

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

zzAngelika zzFelix

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Oct 31, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 27, 2023

SERVICE VISIT

Friendly and knowledgeable. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. Very professional and easy to work with. Offers ride home and to pick you back up after service is complete. More

by FHILD123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jose Teran

5.0

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Oct 31, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 27, 2023

SERVICE VISIT

Good customer service skills. He is focused on providing clear communication with the customer about their car service. He is focused on providing clear communication with the customer about their car service. More

by CTANKINK

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jose Teran

5.0

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Oct 31, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 27, 2023

SERVICE VISIT

She is great, very courteous and attentive. She makes me feel comfortable and confident about my vehicles maintenance She makes me feel comfortable and confident about my vehicles maintenance More

by cutsbyastro713

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Mike Pierce

5.0

Kelly Wilson

5.0

Other Employees : zzKarah zzGonzales

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Oct 31, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 26, 2023

SALES VISIT - NEW

The dealership has beautiful employees I will highly recommend it to someone who’s looking to purchase a vehicle recommend it to someone who’s looking to purchase a vehicle More

by FORTENBERRYM1971

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

George Castillo

5.0

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Oct 26, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 26, 2023

SERVICE VISIT

There is nobody in this world like Bobby Miller or Big Star. If you ever let Bobby go, I go. He is the nicest man. So polite and mannerable. (Didn’t spell that right). But you get my point. Bobby is Star. If you ever let Bobby go, I go. He is the nicest man. So polite and mannerable. (Didn’t spell that right). But you get my point. Bobby is all business with a ready smile. I’m 67 years old and he takes the time to explain everything to me so that I understand . I appreciate that more than anyone will ever know! More

by JCORNISH28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Bobby Miller

5.0

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Oct 27, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 26, 2023

SALES VISIT - NEW

Everything was great. They were very helpful and a pleasure to work with. Thank you. They were very helpful and a pleasure to work with. Thank you. More

by MWISEMAN1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Gary Yannibelli

5.0

Keith Mujica

5.0

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Oct 27, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 25, 2023

SERVICE VISIT

The service manager was great with communication and feedback. I was able to ask some opinions on work required and get solid feedback feedback. I was able to ask some opinions on work required and get solid feedback More

by CSLP2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

zzBritney zzNorman, zzJeff zzDial

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Oct 26, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

Big Star Cadillac | Page 161

Big Star Cadillac Awards Awards

Big Star Cadillac Hours Hours

Mark Mauricio

Cristian Mascorro

David Bukrinsky

Amie Gulli

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