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Big Star Cadillac

Friendswood, TX

4.8
3,093 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and ...
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18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,093 reviews

October 02, 2023

They provide excellent service! I purchased a pre owned Ford Mustang, I had an issue with a leak and the took care of it. More

by marcus.lewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 02, 2023

Ainsley always provides great customer service and a professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintena More

by TAWAN.WILLIAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 02, 2023

Service is always friendly and customer-oriented. Jeff did a great job. He is always available to answer and explain questions about the service I am having done on my car. Thanks for your patience a More

by JEAN.GAR211
Service Time
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Oct 03, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 02, 2023

Service is always nice, informative, and does a great job with my car. On time. More

by sheilamccoyrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 02, 2023

hard to get status on a repair. Our XT4 needs a part (on backorder) and I've left 3 messages with no return call. One a previous service appt, a new part was installed but it was More

by DAVID@DLCROUCH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzJeff zzDial
Oct 04, 2023 -

Big Star Cadillac responded

Thank you for sharing your feedback. We apologize for the breakdown in communication. I did call you yesterday and left a message. If you would like to discuss, feel free to reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

October 02, 2023

Very professional and courteous customer service. my service technician is very thorough and keeps me updated. More

by NORMA_DELEON2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Oct 02, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 02, 2023

Thanks Karah - you give me hope that General Motors can win over customers with their customer service. More

by J24TCR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Oct 03, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 01, 2023

Jose did a great job. He treated me with respect and was very friendly. He provided transportation for me while my car was being serviced. It was a smooth process. More

by HAPI33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy & Victor came out to check on me. Looking for a preowned car for my daughter.
Oct 02, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 01, 2023

The big star family has been great to me the service department handling my business very professional and the sales lady that I end up talking to the last time I would do business with her again I appr More

by lofton.hilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 01, 2023

Wonderful experience. Mark Mauricio was great and sold me exactly what I wanted. Traded in my Lexus and will forever buy a Cadillac. God permitting More

by Terri.txrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
Oct 02, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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