Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,052 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,052 reviews
March 29, 2021
I was interested in purchasing a pre-owned XT5. My salesman was Charles Jackson. After our initial conversation, Charles sent me a quote in which he added almost $4000 for a Premium Care Package, whi salesman was Charles Jackson. After our initial conversation, Charles sent me a quote in which he added almost $4000 for a Premium Care Package, which I did not ask for. After informing him of this, I asked for the carfax, when I noticed the vehicle had been in an accident. But, he was not willing to lower his price 1 penny. I even found an identical vehicle at another dealership $2500 less and had more options. Mr. Jacskon would not budge off his price. I received a text from Mr. Jackson that read "We have been back and forth on this price. It is firm and we will not reduce the price. Either come and get the car or quit texting me" Very rude in my opinion and condescending. Mr. Jackson had NO regards to my well-being if I purchased the vehicle in the sense that I would have to deal with that recorded accident years down the road if I wanted to trade the vehicle in. Mr. Jackson further added that he would block my number and to never call him again. I showed his text to a salesman and his sales manager at another dealership. I was told that he should be fired for such a rude message, and as a result they felt sorry for me. Dropped the purchase price of the car I was looking at another $1500. STAY AWAY from Charles Jackson at Ron Carter! More
by txmmoore
Employees Worked With
March 25, 2021
I had a great leasing experience with Ron Carter Cadillac. The team was truly customer obsessed and made sure my needs were understood and satisfied Cadillac. The team was truly customer obsessed and made sure my needs were understood and satisfied More
by Atif
Employees Worked With
March 25, 2021
Mark is amazing! He explains everything to you and takes his time to hear what you’re wanting! He went above and beyond for us & will definitely keep coming as long as he’s here! his time to hear what you’re wanting! He went above and beyond for us & will definitely keep coming as long as he’s here! More
by Priscilla5289
Employees Worked With
March 23, 2021
Keith was AMAZING! He walked us through the entire process, asked us what was important to us and our families needs as to not waste our time, and truly got to know us as people! The entire process wa process, asked us what was important to us and our families needs as to not waste our time, and truly got to know us as people! The entire process was streamlined, they were efficient, and overall GREAT EXPERIENCE! I can honestly say we will definitely be back for another deal with Keith! More
by Mrsjones1025
March 19, 2021
Fastest car buying experience Ive had personally. Keith in sales was super helpful, and the whole dealership is built to please. Would recommend to anyone looking. in sales was super helpful, and the whole dealership is built to please. Would recommend to anyone looking. More
by Wlindo
March 19, 2021
“ 5 Stars! ”Working with Keith Mujica was an absolute “ 5 Stars! ” Working with Keith Mujica was an absolute pleasure! Keith is extremely patient, I never felt pressured to make a decision, and most impo “ 5 Stars! ” Working with Keith Mujica was an absolute pleasure! Keith is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part is Keith stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Keith if you are considering buying a new or previously owned vehicle. More
by taj kasem
March 07, 2021
We went to Mark Mauricio at this dealership and he gave us excellent service, great with the details and walks you through the process step by step to get you the best deal. us excellent service, great with the details and walks you through the process step by step to get you the best deal. More
by Mgirl
March 07, 2021
Great experience. Interviewed me to determine what my needs were and the features I was looking for before just showing me cars. This made finding the car efficient. Everyone was polite and friendly. Got needs were and the features I was looking for before just showing me cars. This made finding the car efficient. Everyone was polite and friendly. Got a fair trade price on my trade-in. More
by bevdreher
March 04, 2021
Very Proud owner of a 2021 CT5, my Sales Consultant Mark Very Proud owner of a 2021 CT5, my Sales Consultant Mark Mauricio was AWESOME. Showed patience, professionalism, and fought hard to get to numbers I Very Proud owner of a 2021 CT5, my Sales Consultant Mark Mauricio was AWESOME. Showed patience, professionalism, and fought hard to get to numbers I needed. Would definitely do business with him again! Thanks H. Richardson More
by H. Rich
Employees Worked With
February 28, 2021
Helpful and attentive on our purchase..Really appreciate going extra mile to help close the deel..Highly recommend Mr Keith on any future purchases.Thanks going extra mile to help close the deel..Highly recommend Mr Keith on any future purchases.Thanks More
by Jnjqz
Employees Worked With
