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Big Star Cadillac
Friendswood, TX
3,215 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,215 reviews
November 06, 2025
Nice person. Good service and Albert knows what customer need and ge will please customers Good service and Albert knows what customer need and ge will please customers More
by levictorhouston
Verified CustomerEmployees Worked With
November 06, 2025
Please read previous review. This the third time you have asked for a review. Probably not going change my review. This the third time you have asked for a review. Probably not going change my review. More
by jtucker14
Employees Worked With
November 05, 2025
I was very frustrated. I dropped my car off on Tuesday night for an appointment the following morning. I was going out of town and planned on picking it up the following Mo I dropped my car off on Tuesday night for an appointment the following morning. I was going out of town and planned on picking it up the following Monday. I called on Friday because I hadn't heard anything. Nobody answered at Service. The receptionist/secretary said Bobby was out and she wasn't able to reach anyone else, but she would leave a message for ANYONE to give an update. Saturday, I called twice more because I still hadn't heard anything. Same routine. She was unable to reach anyone in the department, but she would leave a message for Bobby for Monday. About 11 a.m. Monday morning, I arrived at the dealership trying to find out the status. At this point, it was very inconvenient because I needed my car that day. The technician who helped me wasn't the one in charge of my vehicle, but he was able to find out that only 1 of the 3 services had been completed at that point. He made sure it was put at the front of the line and started as soon as possible. They were not long services, and I was able to get my car back later that afternoon. However, it is unacceptable that I was not given updates, that my calls were not returned, that I was never able to reach ANYONE in the department, and that 2 of 3 services requested weren't even started until I showed up on site requesting answers. Usually, I am very pleased with the service department. Not this time. I can't really rate Bobby because the ONLY interaction I had with him was when I picked up my vehicle. More
by MARSHA.TALLMAN
Employees Worked With
Person who helped me when I came in on Monday was very helpful. I do not know his name.
November 05, 2025
⭐️⭐️⭐️⭐️⭐️ Thanks, Isaiah, for getting my car in and resolving the issue with my blinker! Really appreciate the quick turnaround — your team nailed it this time! resolving the issue with my blinker! Really appreciate the quick turnaround — your team nailed it this time! More
by sherrypoole010
Employees Worked With
November 05, 2025
Very attentive, very informative staff from beginning to end. I will most defiantly come back for my next purchase. end. I will most defiantly come back for my next purchase. More
by GIGGLES0143
November 03, 2025
Great experience! Everything was done via phone & online. Was little more work with doing everything online, but it was better for me. Everything was done via phone & online. Was little more work with doing everything online, but it was better for me. More
by AJWILLIAMS1018
November 03, 2025
I had an excellent experience with this dealership. From start to finish, everything was smooth, professional, and stress-free. Jose Teran who helped me was great. From start to finish, everything was smooth, professional, and stress-free. Jose Teran who helped me was great. More
by fairyllen
November 03, 2025
She has always done a Great job always helped getting things covered under warranty. Always nice and helpful. things covered under warranty. Always nice and helpful. More
by MAR1013
Employees Worked With
November 03, 2025
Excellent customer service with the total attention to detail. Incredible knowledge of my vehicles. Bobby Miller is amazing! detail. Incredible knowledge of my vehicles. Bobby Miller is amazing! More
by emilianwhite
November 03, 2025
It's been over two years now and they've done everything I could have expected, the right way. Believe it or not, that's including the sale. No pressure, I got the car I wanted and service dept. has been I could have expected, the right way. Believe it or not, that's including the sale. No pressure, I got the car I wanted and service dept. has been excellent as well. More
by RHill
