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Big Star Cadillac
Friendswood, TX
2,986 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,986 reviews
April 27, 2025
Bobby was great with assisting us he gave us a lot of information and he was very attentive and kind information and he was very attentive and kind More
by ERICA_GARROS
April 27, 2025
Dealership was very clean and laid out well. Friendly customer service and Rivas was very professional as our salesman. Friendly customer service and Rivas was very professional as our salesman. More
by DRMEREDITH77
Verified CustomerEmployees Worked With
April 27, 2025
I brought in new Cadillac for pin stripping. Work performed on time and very quickly. Work performed on time and very quickly. More
by rsegers
Employees Worked With
April 27, 2025
I recently took my 2015 Chevrolet Impala V6 in to have the spark plugs replaced. I wanted the work done by a certified GM mechanic and my experience over the past two years with Big Star Cadillac has been the spark plugs replaced. I wanted the work done by a certified GM mechanic and my experience over the past two years with Big Star Cadillac has been outstanding. I continue to be very pleased with the work done on my two vehicles and will continue using their Service Dept. My Service Adviser is Bobby Miller and I want to thank him for always taking care of my needs and keeping me informed on the progress through the day. More
by Brian
Employees Worked With
April 26, 2025
I want to praise Mark Mauricio for his 5 star treatment today. We walked out with big smiles in our face today. We love our new car. Thank you for your welcoming gestures can’t wait to all my friends and f today. We walked out with big smiles in our face today. We love our new car. Thank you for your welcoming gestures can’t wait to all my friends and family know about our experience today. Also big thank you to his GM Mike Pierce for taking time away from his busy schedule today to sit down to speak with us. This shows me the kind of team they have built at BSC Thank you guys !! More
by glopez
April 25, 2025
I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More
by Emmanuel Ortiz
April 24, 2025
Whenever I'm getting my car repaired I can never get a loaner car to used. loaner car to used. More
by pastordurst
Employees Worked With
April 23, 2025
Very knowledgeable and courteous staff, completed maintenance and a recall needed on my vehicle in a timely manner. maintenance and a recall needed on my vehicle in a timely manner. More
by clperez122
Employees Worked With
April 23, 2025
It's always a pleasure whenever I visit Big Star Cadillac. They have exceptional staff that goes over and beyond to take care of their customers. Lisa A. still makes sure she greets me with her warm Cadillac. They have exceptional staff that goes over and beyond to take care of their customers. Lisa A. still makes sure she greets me with her warm smile; while reassuring me that the Service team will adequately take care of me. Ainsley is my preferred Service Person, because she is so knowledgeable about what's going on with my car. Jose exhibits excellent customer service as well. Big Star has top notch personnel. More
by Ms. Kleo
April 22, 2025
My service representative was tough to reach for an update. He never called me / I had to call & leave a message for him to call me back. update. He never called me / I had to call & leave a message for him to call me back. More
by jeanniebell3
