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Big Star Cadillac
Friendswood, TX
2,996 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,996 reviews
November 28, 2024
Easy purchase. Love the car drives great and looks great. Xt6 is everything I need for a car Love the car drives great and looks great. Xt6 is everything I need for a car More
by JOElo
Verified Customer
November 28, 2024
Great experience! Mr. Jason was really knowledgeable and patient in meeting our needs...please give him a big thank you again from us the car is wonderful!! Mr. Jason was really knowledgeable and patient in meeting our needs...please give him a big thank you again from us the car is wonderful!! More
by VMONTGO
Employees Worked With
November 28, 2024
The people we talked to were nice andhelpful. Also the building is nice and clean. Also the building is nice and clean. More
by postblb
November 27, 2024
I had a great buying experience with Big Star Cadillac in Clearlake. Matthew was great to work with. Clearlake. Matthew was great to work with. More
by Czoy
November 27, 2024
Pleasure to deal with. Process was pretty simple and did not take too much time out of my day. Process was pretty simple and did not take too much time out of my day. More
by gradycooper
Employees Worked With
November 27, 2024
Muy buen servicio, y muy amable el Sr. Lee, servicio muy rápido, y el carro muy bien lavado, lo recomiendo un 100% Lee, servicio muy rápido, y el carro muy bien lavado, lo recomiendo un 100% More
by martha.garcia098
Employees Worked With
November 26, 2024
So polite listened to what I wanted and deal was closed quickly. Very happy with my experience with them and will purchase again with them when the time comes quickly. Very happy with my experience with them and will purchase again with them when the time comes More
by Debbie
Employees Worked With
November 26, 2024
It definitely was a long day. I got there at 10:30 in the morning and didn’t leave until after 5:00pm. But Jose was so nice and didn’t want to take up more time to wash my car. I got there at 10:30 in the morning and didn’t leave until after 5:00pm. But Jose was so nice and didn’t want to take up more time to wash my car. He put gas in my car and also said I could come back and get my car detailed for free. Plus he would give me a car to drive while they are detailing my car, Jose said that it would take a few hours to get this done. It was a long day, but Jose was very apologetic about how long it took. More
by nburr2
Employees Worked With
November 26, 2024
Great Customer service. Jose was very professional and polite. He met my concerns. He was family friendly and that is the most important thing. Make people feel you real Jose was very professional and polite. He met my concerns. He was family friendly and that is the most important thing. Make people feel you really want to help and get the job done efficiently. I would call on you guys in future and hope to get Jose if not some one that he has trained .Thank you More
by DEORTHA HUFF
Employees Worked With
November 26, 2024
On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying the car, it stayed for reconditioning, and I picked it up on 9/20/24. Before leaving, I noticed a rattle, which I was told was the running board. After driving it home, I realized the issue was a cam phaser problem, and the car also shifted poorly. I reported these issues and returned the car three days later. The cam phaser was fixed, but the shifting issue was ignored. I picked it up on 10/24/24, but the transmission still felt off. After learning about "active learning" transmissions, I gave it time to adjust. However, just 21 days later, the transmission completely failed. Attempts to contact the dealership's general manager have been ignored despite multiple messages left with receptionists. Now, I’m stuck with a $45,000 loan and facing a $9,000 transmission repair. This experience has been deeply frustrating and unprofessional. Key points: I declined an extended warranty due to past bad experiences. Their "170-point check" clearly missed major issues. These problems existed when the car was traded in, leaving me to deal with them. I was offered a trade after only three days but found no suitable options. The car's issues began the day after purchase, well within the manufacturer’s warranty expiration at 70,000 miles. Since the purchase and dropping off the car for the cam phaser/death rattle fix, I’ve only driven the car for 21 days, yet these major issues persist. (RE:From my Google review.) More
by Rj1978
