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Big Star Cadillac

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.8
3,510 Reviews
We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.
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18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,510 reviews

March 01, 2026

Excellent That's it. Great service person, provide updates on status of work progress. That's it More

by LDFIAH
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Teran
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Mar 02, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 28, 2026

The dealership had a vehicle that had me interested and I went back to my original sales representative. More

by Codyabt7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzDavid zzBukrinsky
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Mar 02, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 28, 2026

Service was good as usual. disappointed in the time it takes to schedule/with a loaner car. Also not thrilled with the electric vehicle provided as I've always driven a gasolin More

by WELLS.SHELLY9
Recommend Dealer
Yes
Employees Worked With
Benjamin
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Mar 02, 2026 -

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are pleased to hear that you enjoyed the convenience of our home delivery service and that our team was able to accommodate your car wash request, though we certainly appreciate your note regarding the drying process for our future improvement. Regarding our loaner fleet, we are constantly evolving our processes and work diligently to provide a preferred vehicle type whenever possible; however, specific gasoline or electric models are always subject to availability. We understand your concerns regarding charging accessibility and would like to ensure your next experience better aligns with your preferences. Feel free to contact me directly anytime to discuss any service needs. Daniel Wood, Service Manager, dwood@bigstarcadillac.com

February 27, 2026

Service counselor is excellent but need dedicated bays for simlple service. Waited 1 hour 45 minutes for an oil change. No car wash. More

by mikermunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2026 -

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. We agree that is too long of a wait for an oil-change. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

February 27, 2026

Albert knew exactly who he's doing and he's considered my book The Best of the best More

by Lorcajames
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Ramirez
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Feb 28, 2026 -

Lorcajames responded

Albert. Thank you for all you do,

February 27, 2026

The best of the best I said the best of the best very well organized. What else would you like me to say? More

by Lorcajames
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Ramirez
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Mar 02, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 26, 2026

Car was in there a little too long but overall excellent And I'm missing a sensor button on backside More

by Tsctyer
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Velazquez
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Feb 27, 2026 -

Big Star Cadillac responded

Hello, thank you for the feedback. We’re glad to hear you were happy with the overall quality of the work, though we apologize for the extended wait and the missing sensor button. We want to make this right immediately. Please contact me directly at dwood@bigstarcadillac.com so we can track down that part and get it installed for you as quickly as possible. We look forward to hearing from you. Daniel Wood, Service Manager

February 26, 2026

Lee was so accommodating and wonderful! Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. More

by jessicarobles
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 25, 2026

Hassle free experience, extremely personable staff, knowledgeable, and Gary listened to every concern I had. More

by Cindy.royston
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Yannibelli
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Feb 25, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

February 24, 2026

My experience was good. The issue with my car was fixed. Very helpful and friendly More

by kay.rich63
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Rodarte
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Feb 24, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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