Big Star Hyundai

None of the usual car dealership games was in and out in less than an hour less than an hour More

Went in on a Saturday around noon. Test drove a Santa Fe. Liked it decided to buy. Had to leave to pick up car I was going to trade in. Saw the vehicle I was going to buy being loaded Test drove a Santa Fe. Liked it decided to buy. Had to leave to pick up car I was going to trade in. Saw the vehicle I was going to buy being loaded up by another couple. Contacted salesman who said he would get it back and to come in with the trade in. Finally got back close to 5, my vehicle still not back. Took my car to get appraisal and waited around 30 minutes. First offer was outlandish. My spouse said no walked out. Salesman kept stating he wanted to work with us, but my husband gave him a feeling like we weren't serious about a deal. I gave a rough estimate of where we needed yo be to even consider deal. 10 minutes later salesman finds us outside with a minor adjustment on his deal, told no again. We did this 3 times before a sakes manager talked to us and got us comfortable with signing a contract. Was promised a gift card when I made the appointment to test drive, never once was it mentioned and even emailed the manager to inquiry if it was just a ploy to get people in the door. Finally got to finance office around 8:40, had to continue to tell him no for extended coverages. Ready to leave still not with the car I just signed papers on but another one, with the promise it would be back and ready Monday. I texted salesman early Monday around 10, he texted back will be ready 5:30-6. We arrived at 6:10, car not in site. Finally get told people who took it Saturday didn't return it until 5:45. I delivered my old title as well as providing my new insurance card. We waited until 6:40 to finally do a check over on our new vehicle. I pointed out a few paint scuffs and chips. Salesman then tells me if I want them handled to let him know and we'll get it set up. Yes, I want them fixed! Overall it wasn't horrible, but being upfront and honest goes a long way. More

The Dealership was not as friendly as I expected them to be. Front desk didnt greet their customers at all as i observed. Our salesman Devante was very helpful and friendly. He tried to make our stay as be. Front desk didnt greet their customers at all as i observed. Our salesman Devante was very helpful and friendly. He tried to make our stay as smooth as possible. Thanks DeVante. More

Bryan is the best service advisor always friendly takes care of all my needs. Thank you care of all my needs. Thank you More

I thought the sales staff and Christian were very helpful in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how lon in finding the vehicle that I wanted. It took a little longer than I expected but I do love my Santa Fe. The only thing I had issue with was how long it took to get the interest rate and the amount I wanted to pay for my vehicle. I knew exactly what interest rate I qualified for and I knew the amount I needed to finance to get the payment I wanted. All in all I am happy. More

They're Johnny on the spot when they're trying to sell you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at the front desk to answer the phone. More

Great inventory, great customer service and we were in and out of there in a timely manner. and out of there in a timely manner. More

Unprofessional, rude, miss-informative, uneducated, poor sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. More

Eric was super nice, informative, he made it so easy and seamless to get our transaction completed even with our busy schedule. He made sure we were more than welcome to reach out to him if we had any quest seamless to get our transaction completed even with our busy schedule. He made sure we were more than welcome to reach out to him if we had any question. Thank you Eric you are awesome!!! More

Great experience! Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered More