Back

Big Star Hyundai - Service Center

Friendswood, TX

4.3
307 Reviews

307 Reviews of Big Star Hyundai - Service Center

Sort by
June 10, 2024

Alex was amazing. got the car i wanted and the process was very simple. Alex got me through everything.I needed to help me every step of the way. We also purchased my More

by chloe
Recommend Dealer
Yes
Employees Worked With
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Big Star Hyundai responded

Thank you for you business and kind words. We are humbled.

June 09, 2024

I was in and out. It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experie More

by DUSTIN.BAUER17
Recommend Dealer
Yes
Employees Worked With
Lisandro Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randol Manjarrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devante Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Big Star Hyundai responded

Thank you for you business and kind words. We are humbled.

June 06, 2024

No communication with Billy as to the status of my vehicle. Emailed the service manager Kohl about the poor service and he asked and I told him and haven't heard back from him after repeated attempts More

by davidrecio62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

June 06, 2024

very good (excellent) service and excellent people I recommend very much. This is very good. More

by almubaid2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 06, 2024

Experience was handled professionally and no issues. Also handled my transportation to and from my job with uber. More

by JANEAHUMPHRIES0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember but very efficient.
Jun 07, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 03, 2024

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisandro Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Delcid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randol Manjarrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

June 02, 2024

This is place are great place and they a lot helped my vehicle fixed it. More

by rainbow.daniel04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 02, 2024

Horrible service! What’s the point of making appointment if they leave you waiting 4 hours for an oil change. And the way they wash cars is ridiculous More

by ANGEL eguia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Jun 03, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change should not take that long. Please reach out to me directly at kohly@bigstarhyundai.com as I would like to learn some additional details. Kohl Young, Service Director.

June 02, 2024

The service center does not communicate updates w/ your vehicle. The issue has NOT been resolved after 3 attempts. I received an Oil Change & ran out of basic fluids that should have been checked & toppe More

by alovin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for delivering anything less than a five-star experience. Please reach out to me directly at kohly@bigstarhyundai.com as I would like to learn some additional details. Kohl Young, Service Director.

May 30, 2024

Made an appt and the time was not taken into consideration. What was supposed to not take long took and ENTIRE day and we already had a busy day planned. They gave no updates until my husband as More

by a.miranda9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
May 31, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience, Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

1
...