Big Star Hyundai - Service Center

I was taken care of from the time I showed up to the time left for my routine services. left for my routine services. More

Bryan was a wonderful agent and kept me informed of all the findings that was detected from my visit. the findings that was detected from my visit. More

The service department is good, but a to 6 hiur wait for an oil change and ture rotation is excessive. They need more employees to handle the volume of work. an oil change and ture rotation is excessive. They need more employees to handle the volume of work. More

Always very helpful. Takes care of. All my concerns quickly. Makes the service process easy. Takes care of. All my concerns quickly. Makes the service process easy. More

Buena atención al cliente, cumpliendo con requerimientos del cliente un lugar que recomendaría a la gente del cliente un lugar que recomendaría a la gente More

Thanks for everything excelent work in my truck appreciate you have a good person thanks 😊 appreciate you have a good person thanks 😊 More

The service department is stretched too thin. On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a seco On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a second appointment until they already had my car for two days. I was called to pick up my car and there were parts of the engine (covers) that were in the trunk. Also, the inside of the back seat had grease marks and the car was not detailed. More

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

Would like to know why oil on dip stick is always maybe a quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to pick up, not a text. Other than dealership trying to sell over priced oil and gas products, service not to bad. More

Two and a half hours for an oil change. Every time I come from service it's at least this long or longer Every time I come from service it's at least this long or longer More