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Bill Utter Ford
Denton, TX
4,287 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,287 reviews
November 01, 2021
Great service. Was.kept informed on the progress of the repairs. Danny was my service guy and was well informed repairs. Danny was my service guy and was well informed More
by dmcevoy1952
Verified CustomerEmployees Worked With
November 01, 2021
I bought a $32,000 used vehicle from this dealer that had a complete failure in the 4th month of ownership that was quoted $7,300 to repair. Used sales manager Ken spoke to me on the phone and stated tha a complete failure in the 4th month of ownership that was quoted $7,300 to repair. Used sales manager Ken spoke to me on the phone and stated that the manufacture should cover the cost being that their warranty was only 60 days from expiration. I pointed out that I bought the vehicle from them, not the manufacturer, and that my warranty with Bill Utter Ford was only 39 days past the 3-month warranty. Ken disagreed, seemingly holding the manufacturer to a higher standard than Bill Utter Ford holds itself. The next part is most concerning. Ken's recommendation was to buy a used replacement part and have a third party install the part so that I could get rid of the car. I questioned the morals of this option as it would only put someone else in the same situation I am in, to which Ken responded: "Maybe, maybe not". Anyone considering purchasing a used vehicle from Bill Utter Ford should consider my experience before doing so. More
by Jtilley
Employees Worked With
October 30, 2021
Had a really positive experience! From the beginning stage all the way to the final step Jason my sales person really knew how to take care of business and just made this process really easy and conveni stage all the way to the final step Jason my sales person really knew how to take care of business and just made this process really easy and convenient. More
by RichardOrtiz001
October 30, 2021
I always trust Bill Utter Ford to fix even the hard problems. Great service and communication. problems. Great service and communication. More
by Larry Terrill
Employees Worked With
October 29, 2021
Great service, and friendly people make for good customer relations. Fast service and repair make Bill Utter a great place for keeping your truck running great! relations. Fast service and repair make Bill Utter a great place for keeping your truck running great! More
by ILTEND
Employees Worked With
Tony King
October 28, 2021
I think the people here are really good. The problem is I had to come back to the service center 4 times to fix the problem. Karina the service associate was great, as was the manager, but, it is hard to I had to come back to the service center 4 times to fix the problem. Karina the service associate was great, as was the manager, but, it is hard to be perfectly happy since I had to keep returning. More
by NATEHOND
Employees Worked With
Karina Rubio
October 28, 2021
Bill Utter is the ultimate in customer satisfaction and service. Doyle Chaffin, Carl Anderson, Denise Wolfe and Eddie Church makes sure we are always top priority and awesome to work with. You can't go service. Doyle Chaffin, Carl Anderson, Denise Wolfe and Eddie Church makes sure we are always top priority and awesome to work with. You can't go wrong with purchases and service at Bill Utter Ford! More
by joneszdr
Employees Worked With
Other Employees :
Denise Wolfe, Ed Sanchez
October 28, 2021
One of the easiest, most professional, negotiations we have ever received and its what made our decision easy to go with therm. Otherwise, we had another car in mind with another dealer! They also went ab have ever received and its what made our decision easy to go with therm. Otherwise, we had another car in mind with another dealer! They also went above and beyond in trying to save us money too when they helped us obtain Ford's Military discount. More
by megrant
October 27, 2021
It's s hit and miss with service center. First few times I have been there to get oil change package it was great but the last two times several things were missed and I was not very happy when I left I have been there to get oil change package it was great but the last two times several things were missed and I was not very happy when I left More
by Billy
