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Bill Utter Ford
Denton, TX
4,292 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,292 reviews
August 19, 2021
This is by far the best sales experience I have ever been involved with. Everything was fantastic. involved with. Everything was fantastic. More
by Bob-o
August 19, 2021
The service was fast and everything was done as requested. Thank you All. A Special thanks to Mr.Danny. Also, he was updating me during the service untill i got my car ready. What a service 🌹. See requested. Thank you All. A Special thanks to Mr.Danny. Also, he was updating me during the service untill i got my car ready. What a service 🌹. See you again More
by albanyan
Verified CustomerEmployees Worked With
August 18, 2021
Outstanding service, Eddie always goes the extra mile to make sure everything goes smoothly. I would never consider taking any of my Fords anywhere else. make sure everything goes smoothly. I would never consider taking any of my Fords anywhere else. More
by credfearn
Employees Worked With
August 18, 2021
Had a great experience. They made the buying process as pain free as possible. Worked with a couple different salesmen and both were very friendly. pain free as possible. Worked with a couple different salesmen and both were very friendly. More
by jimmythomas82
August 18, 2021
Nice people here, my salesman Elante was awesome! Very patient with me, not pushy at all. And in the end I feel like I got a fair deal on an amazing truck! Will recommend my friends. patient with me, not pushy at all. And in the end I feel like I got a fair deal on an amazing truck! Will recommend my friends. More
by BRIANMILLER7
August 18, 2021
Cory Cuellar has been a professional, pleasant and honest salesperson. He’s been easy to work with and followed up every step of the way. The entire Bill Utter team has been great to work with. We highly rec salesperson. He’s been easy to work with and followed up every step of the way. The entire Bill Utter team has been great to work with. We highly recommend Cory and the dealership. More
by Jo W.
August 17, 2021
Don Swift provided excellent service during my recent visit. He listened to my concerns regarding a noisy start up issue with my 2017 F150 and quickly shared data on what might be going on - he discussed visit. He listened to my concerns regarding a noisy start up issue with my 2017 F150 and quickly shared data on what might be going on - he discussed possible corrective actions needed. He also provided a review of my truck's service history since new. I will continue to shop at your dealership and come to your service facility because of folks like Don. Thanks. More
by rox201
Employees Worked With
Don Swift
August 17, 2021
Fast and professional service. Got right in and they knocked out my work. I was provided with great parts and service. I bring all my vehicles to Bill Utter for parts and service. knocked out my work. I was provided with great parts and service. I bring all my vehicles to Bill Utter for parts and service. More
by Txag92
August 16, 2021
My truck was serviced by the techs pretty quickly Saturday morning because the service center wasn't that busy. I arrived about 9am and my truck was taken back. It left the service bay to go to the w Saturday morning because the service center wasn't that busy. I arrived about 9am and my truck was taken back. It left the service bay to go to the wash bay somewhere around 9:45. I sat for another 45 minuets and heard nothing. I got up to use your restroom and looked out the window only to notice my vehicle parked at the head of the departure lane. I questioned the cashier about my truck being ready and was told she didn't have my paperwork. She called to check and informed me that my truck had just been finished in the service bay and was headed to get washed. I was told that the truck which I knew to be mine belonged to another customer, mine would be ready soon. The cashier printed my paperwork after this exchange. I promptly paid and walked outside to my vehicle (which was supposed to be getting washed) and left. I was lied to in an attempt to cover up your team dropping the ball, and I don't appreciate it. I understand communication errors can happen, but the service center really wasn't all that busy in my opinion. I wasted a decent part (45min +) of my morning waiting for my vehicle when it was already completed and sitting outside. I am not happy about the level of service I received Saturday. Additionally, I'm not confident my tires we're actually rotated which is even more disappointing. Bill Utter is convenient as I am a Denton resident, but I will likely go elsewhere for service in the future. I have a very sour taste in my mouth after my visit. More
by KEVIN B
Employees Worked With
