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Bill Utter Ford
Denton, TX
3,995 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,995 reviews
January 07, 2021
Easy scheduling, as soon as I pulled in was greeted and was told how long it would take, all covid precautions were taken, work was completed in less than time quoted. was told how long it would take, all covid precautions were taken, work was completed in less than time quoted. More
by frank.pooler
Verified Customer
Helpful January 07, 2021
Cory was amazing, he was very personable; and we enjoyed doing business with him. We will be buying from Bill utter for all future purchases. doing business with him. We will be buying from Bill utter for all future purchases. More
by Me_2292
Employees Worked With
January 06, 2021
I was well pleased with my purchase. Especially your knowledge of a customer’s needs and questions. Salesman were great especially Jason. Also finance department they made me feel important. knowledge of a customer’s needs and questions. Salesman were great especially Jason. Also finance department they made me feel important. More
by benburgoon1
Employees Worked With
Other Employees :
Nick Garcia, Juan Millan, Kellie Oehmler
January 06, 2021
Excellent customer service. Not able to fix the problem, but informed me on how long it would take to get the part and that they would call me when it's in and get me scheduled ASAP. but informed me on how long it would take to get the part and that they would call me when it's in and get me scheduled ASAP. More
by BARBARA.SANDERS75
Employees Worked With
January 05, 2021
Patrick is the man, as I am sure you are aware. Very helpful, very knowledgeable and does not apply unneeded pressure. Thank you for everything! helpful, very knowledgeable and does not apply unneeded pressure. Thank you for everything! More
by stevesevier
January 05, 2021
Received Fordpass notification saying restraint indicator fault minutes before Danny called to say car was ready. He said "I dont know, but your car is ready" He didnt care and has no respect for customers. fault minutes before Danny called to say car was ready. He said "I dont know, but your car is ready" He didnt care and has no respect for customers. A friend said he upsales all the time. Thats how you lose customers. First bad experience I've ever had.. I will not be back unless Johnny is working. Thank you Johnny for always caring and being honest with me. More
by JENNYH453
January 03, 2021
A fabulous experience. Initially we were told it would take two weeks to get the car we wanted only to get a call back that they had another red escape that was available and it even had the Michelin tire take two weeks to get the car we wanted only to get a call back that they had another red escape that was available and it even had the Michelin tires that we wanted. Keith’s dad, Paul Bean St., was a former service manager at Bill Utter and I don’t remember everyone involved. Keith knew many of them. More
by judith.d.bean
January 02, 2021
Thank you. We always have a good experience. Your service department is easy to access and the waiting area is great. Thanks to Greg everything was taken care of. department is easy to access and the waiting area is great. Thanks to Greg everything was taken care of. More
by GAIL
Employees Worked With
January 02, 2021
They are never "too busy" to answer questions. Excellent quality work and customer service. There seems to be problem between 25 word minimum & maximum, perhaps rephrase. quality work and customer service. There seems to be problem between 25 word minimum & maximum, perhaps rephrase. More
by PAULASTREET10
